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Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

New Port Richey, FL

4.3
2,305 Reviews

2,305 Reviews of Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

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December 11, 2020

Very satisfied with the experience. I was told that my car would be done in an hour in a half and it was done before that More

by harleyhog02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Kissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 09, 2020

Jason and Steve in repair took good care of me by giving me a nice loaner car for the week that they had my dodge until they could figure out why engine line was staying on. More

by rainedon19512000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Logue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 08, 2020

I brought my car in for warranty work last week. Picked it up, and my car on starts having the same exact issue since it was “fixed”. The receptionist is rude. I can’t get in touch with the service advisor More

by Unhappycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brawer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Dec 08, 2020 -

Unhappycustomer responded

I called and no answer. I left a message, hoping she actually calls back. Received a call from from the service manager, says the problem that I have with my car even though they “fixed” it last week is no longer their issue once the car leaves the lot. 10 out of 10 would not recommend this service department based on the service advisor Steve, and the service manager.

December 08, 2020

Tried to have my truck looked at for noises I was hearing and they ended up keeping the truck almost all day for them to tell me nothing was wrong with it(as expected) Come to find out they never even put i More

by Sdchargers1995
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember the name and is not listed
Dec 09, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Dec 09, 2020 -

Sdchargers1995 responded

What is there to resolve? My truck was already fixed by people who actually want to help their customers

December 07, 2020

Jason was great! Thanks so muchHe kept me inform of Jason was great! Thanks so much He kept me inform of updates and any other info I needed to know! Thanks so much!! Ana Vieira More

by guigavieira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Logue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 07, 2020

Very pleased with Setvice Dept( David was my service Advisor), and coordination of what repairs needed to be done this time. Although I had concerns over a padt experience, David took care of everythin More

by Kathy Waters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Logue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David - New Service Dept Rep
Dec 08, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 07, 2020

Jason was great! He kept me informed of updates and anything that needed done. Service is quick and very good! Thank you very much Awesome service! More

by Kristel0194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Logue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 07, 2020

My service is always excellent. Steve is my go-to guy and is always very helpful. Never any wait or guessing on what needs to done More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 07, 2020

Brought the Jeep in on short notice. They provided a really quick turnaround. I got my Jeep early afternoon. Thank you for the quick service. More

by ajriverlife
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

December 04, 2020

They got the job done quickly and I would use them again in the future for repairs or when I get ready to buy another jeep. More

by rah1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Logue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2020 -

Ferman Chrysler Jeep Dodge RAM of New Port Richey responded

Thank you for your review!

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