Ferman MINI of Tampa Bay

A call to the manager to address the delay in servicing my car found that the associate that handled the service of my car lied in a text message about the status of parts for my car. The manager was very my car found that the associate that handled the service of my car lied in a text message about the status of parts for my car. The manager was very good. He followed-up promptly and professionally. He found that the parts department informed the service associate that the parts were available that morning for the service department to use. After the parts department discussed this with the service associate, the associate sent me a text message with the following: "Good morning, just reaching out to let you know parts have not yet arrived. I had a parts advisor let me know you called. If you have any questions please feel free to reach out to me as I have all the information about your vehicle. Thank you!" There was no miscommunication as the manager discovered: The manager talked to the parts advisor and was told that the parts had arrived. The parts advisor told this to the service advisor. The service advisor then sent the above message stating the opposite. I appreciate that the manager followed up quickly, discussed with me the actual situation of the parts status and that he would get my car back into the service schedule right away. More

Ryan George is the very best! !!!Matthew always takes good care of me when I get my yearly service done !!!Matthew always takes good care of me when I get my yearly service done More

Our service associate was friendly, helpful, and professional. I love my car and I don’t mind making the drive up to Palm Harbor for service. professional. I love my car and I don’t mind making the drive up to Palm Harbor for service. More

The car was done quickly and the dealership provided a loaner and were flexible on me returning the loaner working around my busy schedule loaner and were flexible on me returning the loaner working around my busy schedule More

One of the BEST experiences in buying/servicing a car. Excellent service and knowledge. They worked with me on all the details and made everything work! It was a truly wonderful car-buying experience, for Excellent service and knowledge. They worked with me on all the details and made everything work! It was a truly wonderful car-buying experience, for sure! highly recommend :) More

I did not deal with Michael Stanton. I had Joe C as my salesman working with Beth. Also Doug helped me get to know my new baby. I had Joe C as my salesman working with Beth. Also Doug helped me get to know my new baby. More

Sara and Scott were patient, knowledgeable and professional!! A truly wonderful car buying experience for sure! professional!! A truly wonderful car buying experience for sure! More

Bob was great as a sells person and Scoot explained and I have happy with the deal have happy with the deal More

I drive a long way to go to this Ferman Mini dealership. They really go out of their way to help me. They really go out of their way to help me. More

Sara was great! !! Super helpful. She went above and beyond. We came from Ft. Lauderdale, twice, to purchase this vehicle and she made it happen. !! Super helpful. She went above and beyond. We came from Ft. Lauderdale, twice, to purchase this vehicle and she made it happen. More