Ferman MINI of Tampa Bay - Service Center

I am pleased at the lengths that the personnel at Ferman Mini went in order for us to achieve a mutually agreeable decision in the leasing of my new Mini Cooper S. Both Manuel and Manny were pleasant and Mini went in order for us to achieve a mutually agreeable decision in the leasing of my new Mini Cooper S. Both Manuel and Manny were pleasant and helpful throughout the process, and I am content with the outcome. More

Always professional, courteous and timely. The communication is always fantastic and the waiting area pleasant. The communication is always fantastic and the waiting area pleasant. More

I always get the best service for MINI. Everyone is very responsive and knowledgeable with their positions. Everyone is very responsive and knowledgeable with their positions. More

Expectation setting with tire performance and life would have been helpful to understand. We hardly drive the car with 15K miles, cam in to replace two tires due to an irreparable tire and then were advised have been helpful to understand. We hardly drive the car with 15K miles, cam in to replace two tires due to an irreparable tire and then were advised to replace all four tires. This is our first Mini ans had no idea the tire life is so low. Further, there is now a “convenience fee” when using a credit card…didn’t know that until we checked out. Finally, the sheet said they washed the car and it was definitely not. Disappointed overall. Don’t know that I’d come back again. More

My car was ready a day early. Personnel is friendly and helpful. Always a good experience. Personnel is friendly and helpful. Always a good experience. More

Very helpful service desk personnel. Competitive pricing. Great showroom waiting facilities. I will be back. Competitive pricing. Great showroom waiting facilities. I will be back. More

Good service. Honest and helpful answers. Takes time needed to give directions for issues. Courteous. Honest and helpful answers. Takes time needed to give directions for issues. Courteous. More

everytime i bring my car here its a nightmare. i bring it for a problem i pay a lot of money i leave woth the same problem i contact them they tell me to come back and then they send me home sayin i bring it for a problem i pay a lot of money i leave woth the same problem i contact them they tell me to come back and then they send me home saying theres nothing they can do. this place is a joke. More

Matthew continues to provide excellent customer service now with my 2024 Mini. He is an amazing service consultant! now with my 2024 Mini. He is an amazing service consultant! More

I appreciate my mini dealership everyone is nice and accommodating and I would refer to them any time accommodating and I would refer to them any time More