Manny Alvarado

Excellent dealer. No pressure. Understood what I wanted without being pushy. Very knowledgeable. I recommend Sarah to everyone No pressure. Understood what I wanted without being pushy. Very knowledgeable. I recommend Sarah to everyone More

by Eawnnp Verified Customer Verified Customer

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It was a pleasure to work with Tim Ralston to order our 4-door from the factory in England. Getting updates as the car progressed through production to loading on the ship, to sailing across the Atlantic, 4-door from the factory in England. Getting updates as the car progressed through production to loading on the ship, to sailing across the Atlantic, whetted our appetite for finally receiving it and driving it home. Tim was helpful in revealing ways to save money by trading in our old Mini rather than selling it elsewhere, and by financing the purchase instead of buying it outright. Weeks after getting the car we are still discovering the amazing driving assistance functions it has in its repertoire. The funnest for me is its ability to back itself out of the garage into the street, making two 90-degree turns in the process! As someone who has had a couple of costly encounters with garage doors in the past, this is a big plus. The invoice we were given when we ordered the car I found to be frustratingly opaque and I wish we could have had a lot more detail, but everything worked out okay in the end. My wife and I recommend Ferman to anyone wanting to purchase a Mini, or exploring the brand. More

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Without any doubt, Ferman Mini is an outstanding organization. The sales staff particularly Toni Beltran is excellent. Additionally, the service team in the #MIN section is simply amazing with Matth organization. The sales staff particularly Toni Beltran is excellent. Additionally, the service team in the #MIN section is simply amazing with Matthew. Always taken care of my vehicles. It was a pleasure to work with Scott over in financing as well as the rest of the team that took care of me all along the way. It seems to me, that in the automobile world consumers have a lot of choice, but there are a few that stand out above them all. Ferman Mini continues to go above and beyond the needs of the customer and represents a personable, professional, individual approach to automobile purchases and the service that makes them function. My latest acquisition to a JCW countryman is beyond my wildest imagination! Like my two previous Mini’s, I am certain that Ferman will continue to take care of me in the future. My personal thanks to Toni for taking care of me along the journey to acquire my leader’s purchase, and the team for a superb an outstanding experience. Scott Terry More

by tfodin Verified Customer Verified Customer

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Management and sales were very friendly and helpful - I appreciate them respecting my time and driving from Sarasota to help with my windshield concerns and providing solution to give me peace of mind - th appreciate them respecting my time and driving from Sarasota to help with my windshield concerns and providing solution to give me peace of mind - thank you More

by sgoldsmith704 Verified Customer Verified Customer

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Manny was great to deal with. Our Mini Cooper was on order so we had to wait. When it came in we went to look at it and we ended up looking at a totally different car! As Manny w Our Mini Cooper was on order so we had to wait. When it came in we went to look at it and we ended up looking at a totally different car! As Manny was out of the office he kindly turned us over to Dallas. Dallas was terrific and patient with us. He was also a very good closer!! Did so much for us! He stayed late so we could drive the car home that evening! Also he got water for our dog!! It truly was the best car buying experience. The financial end was so easy no pressure. Dallas really did do so much for us. Leah was a genius with the electronics. She gave me a great crash course and her number if we had questions. Not many people do that. We love the Mini Cooper. Highly recommend Dallas and everyone who helped us and we thank them so much! Go Mini Cooper! More

by Dynomite 39 Verified Customer Verified Customer

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I feel this dealership is honest and they work hard to be sure customers are satisfied. sure customers are satisfied. More

by irenemarcus.im Verified Customer Verified Customer

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Always a wonderful experience. Having bought at least 6 cars over the years, I won’t be going anywhere else Having bought at least 6 cars over the years, I won’t be going anywhere else More

by tylerclscott Verified Customer Verified Customer

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My salesman Ryan was fabulous. The gentleman and finance was quite competent and comforting. Thank you. The gentleman and finance was quite competent and comforting. Thank you. More

by twilsonsetser Verified Customer Verified Customer

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Working with Manny and Ferman Mini was a pleasant surprise. No pressure, helpful in finding me just the right vehicle, and great with following up. I love the car and feel confident my future dealin surprise. No pressure, helpful in finding me just the right vehicle, and great with following up. I love the car and feel confident my future dealings with service at Ferman will be just as seamless. More

by alempere Verified Customer Verified Customer

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Ferman Mini's sales team will say anything to get a sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managin sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managing cruise control. The test drive they take you on is just around the block with max speeds of 35 mph, but Manny showed us how to set the distance between the cars and control it from the steering wheel. We also went over this feature with the tech wizard while setting the car up. On the ride home, going at highway speeds, we were not able to engage the option. We called and talked to the tech wizard, Leah, who told us the option doesn't engage unless you're going over 70 mph. This seemed odd, but we tried again and it still didn't work. We brought the car back the next day, and all of a sudden it was our fault the car did not have the cruise control option we had requested. Turns out, that trim style only has the "regular" cruise control - which Manny all of a sudden was aware of even after admitting he thought our car had the upgraded feature the day before. Michael and Manny went to extensive lengths to blame us for the mistake, and did not offer any kind of remedy. Michael even tried baking in extra charges to cover the costs of their error. Only when our previous salesperson was back in the office (Tony) did we get help navigating the process of Ferman Mini ordering a corrected car for us. But nothing was waived or offered for our inconvenience due to their lies and omissions. Upon leaving the final time, we were told we would get a call from the regional manager within the week - it's now been almost a month and no one has reached out since we left with our corrected vehicle. We would not recommend buying any car from Ferman Mini - their sales team does not stand behind its mistakes and instead blames the customer at every stage. Customer service is dead here. More

by Greg Montalto Verified Customer Verified Customer

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