Ferman MINI of Tampa Bay - Service Center

Always great service! Thank you to Courtney for taking great care of my car and I! Thank you to Courtney for taking great care of my car and I! More

Courtney provided exceptional customer service. She reviewed each of our concerns and service needs asking clarifying questions as needed. The car was serviced and washed in about an hour. The serv She reviewed each of our concerns and service needs asking clarifying questions as needed. The car was serviced and washed in about an hour. The service center was clean and welcoming. More

Courtney provided excellent customer service while ensuring I was in and out after my tire needed to be replaced during a covenant Saturday morning appointment! ensuring I was in and out after my tire needed to be replaced during a covenant Saturday morning appointment! More

Courtney was fabulous. Enjoyed the overall process and everyone was very nice and easy to work with. Enjoyed the overall process and everyone was very nice and easy to work with. More

A call to the manager to address the delay in servicing my car found that the associate that handled the service of my car lied in a text message about the status of parts for my car. The manager was very my car found that the associate that handled the service of my car lied in a text message about the status of parts for my car. The manager was very good. He followed-up promptly and professionally. He found that the parts department informed the service associate that the parts were available that morning for the service department to use. After the parts department discussed this with the service associate, the associate sent me a text message with the following: "Good morning, just reaching out to let you know parts have not yet arrived. I had a parts advisor let me know you called. If you have any questions please feel free to reach out to me as I have all the information about your vehicle. Thank you!" There was no miscommunication as the manager discovered: The manager talked to the parts advisor and was told that the parts had arrived. The parts advisor told this to the service advisor. The service advisor then sent the above message stating the opposite. I appreciate that the manager followed up quickly, discussed with me the actual situation of the parts status and that he would get my car back into the service schedule right away. More

Our service associate was friendly, helpful, and professional. I love my car and I don’t mind making the drive up to Palm Harbor for service. professional. I love my car and I don’t mind making the drive up to Palm Harbor for service. More

The car was done quickly and the dealership provided a loaner and were flexible on me returning the loaner working around my busy schedule loaner and were flexible on me returning the loaner working around my busy schedule More

One of the BEST experiences in buying/servicing a car. Excellent service and knowledge. They worked with me on all the details and made everything work! It was a truly wonderful car-buying experience, for Excellent service and knowledge. They worked with me on all the details and made everything work! It was a truly wonderful car-buying experience, for sure! highly recommend :) More

I drive a long way to go to this Ferman Mini dealership. They really go out of their way to help me. They really go out of their way to help me. More

I received great service at Ferman! I always have a quick and friendly experience when I take my car in for service. I always have a quick and friendly experience when I take my car in for service. More