Ferman MINI of Tampa Bay - Service Center

Although the final bill was much higher than I expected, Matt explained the reasons and made me feel comfortable with my decision to have the work done. Matt explained the reasons and made me feel comfortable with my decision to have the work done. More

Service was great. I dropped my car off they had the loaner ready and I was out the door. They kept me informed of the progress and when it was ready I turned in the loaner and it was ready to go. loaner ready and I was out the door. They kept me informed of the progress and when it was ready I turned in the loaner and it was ready to go. More

Excellent service department. Thank you David for all your help! The great service at Ferman Mini is another reason I love the Mini brand. Great cars and really exceptional people! Thank you so very much your help! The great service at Ferman Mini is another reason I love the Mini brand. Great cars and really exceptional people! Thank you so very much! More

I was well oriented on the service to be performed and my next service schedule. They replaced some items that showed damages on the vehicle no charge. Thanks a lot . next service schedule. They replaced some items that showed damages on the vehicle no charge. Thanks a lot . More

This is more on the sales department than the service side as they misrepresented the service package they sold. It was very disappointing to learn I was another sucker. This is a minor thing but I ask side as they misrepresented the service package they sold. It was very disappointing to learn I was another sucker. This is a minor thing but I asked for the batteries in my key fobs to be changed. I was told no problem and even put it on the service sheet. Of course i notice when I get home neither battery was changed. It was a fitting end to a disappointing experience. More

Matthew is awesome! From the minute I called to the minute a finally picked up my mini. Matthew kept me updated! It took 34 days. minute a finally picked up my mini. Matthew kept me updated! It took 34 days. More

David communicates well & took good care of our Mini. Mini service is pricey, so best to check for any coupons, deals or offers prior to making the appointment. Mini service is pricey, so best to check for any coupons, deals or offers prior to making the appointment. More

Working with Dallas to purchase my 3rd Mini was a pleasure. He was very professional and went above and beyond to make sure we were satisfied with our purchase. Matthew and David in the service depar pleasure. He was very professional and went above and beyond to make sure we were satisfied with our purchase. Matthew and David in the service department were equally professional in handling a repair that occurred shortly after purchase. This is my second purchase from Ferman Mini and I would not hesitate to refer the great staff! More

Excellent customer service, excellent timeliness of service from drop off to completion, excellent job done, excellent cleanliness of service department and following of COVID precautions. Thank you fo service from drop off to completion, excellent job done, excellent cleanliness of service department and following of COVID precautions. Thank you for your dedication to car servicing and customer safety. More

The service department personnel go out of their way to make you comfortable & check in with you while waiting for your car. Very Much appreciated! make you comfortable & check in with you while waiting for your car. Very Much appreciated! More