Fette Ford Kia

Our experience at Fette Ford was incredible from start to finish. The second we walked in the doors. Luke specifically took time to listen to our needs and made us really feel heard & understood. I cannot wa finish. The second we walked in the doors. Luke specifically took time to listen to our needs and made us really feel heard & understood. I cannot wait to work with Luke and the team again in the future. More

Juan at Fete ford was great. He was very knowledgeable and took his time to answer all my questions and concerns. I did not feel rushed or forced. A side from my interaction with He was very knowledgeable and took his time to answer all my questions and concerns. I did not feel rushed or forced. A side from my interaction with Juan, I was surprised my $100k + vehicle did not come with weather-tech matts and I advised to buy them separately out of pocket. More

was very good experience, very professional and dedicate with his job. the agent had Pacience with me, I appreciate, thank you ve with his job. the agent had Pacience with me, I appreciate, thank you ve More

Very friendly willing to help with questions this is my 3rd edge very satisfied with the car 3rd edge very satisfied with the car More

One of the best car buying experiences I've ever had! Luke Mol was just wonderful; no pressure, just information and helpfulness. Highly recommend. Luke Mol was just wonderful; no pressure, just information and helpfulness. Highly recommend. More

*(A Service Review) Such a sad experience for such a long standing dealership. First, No one calls you back after you leave messages just simply looking for updates. No matter if it's the service advisor or standing dealership. First, No one calls you back after you leave messages just simply looking for updates. No matter if it's the service advisor or the Service Manager. They had my car 2 weeks, to do warranty work - torque converter, front camera sensor & front breaks. Waited a week for the torque converter for my 2019 Edge. I was told they do not provide any loaner cars anymore. however, I was also told they were waiting on the camera, then after that was installed, they said that the bracket was broken & that the warranty would not approve of the bracket so they replaced the bracket. Second, I was then told the bracket was $88 & that I'd have to pay that. This was after the fact. without prior authorization to replace. I DID NOT approve of the replacement of this bracket. after telling them I would not be paying for this. I said I'd kindly split the cost with them which I did not need to do. They agreed, as I drive off... I soon realize that my car seemed to make a sound after a complete stop. I return the Edge on Monday first thing in the morning before work, I was called back saying it was a loose bolt, it was fixed! However... I drive off yet again.. still making the same noise. I waited for 15-20 mins to have a service manager take a test drive with me so they can hear the sound. only after this.. did they realize that it needed motor mounts. 3 Weeks Total they had my Edge. Why Does My Ford Edge at 57K miles needing motor mounts? NOW READY FOR THE BEST PART of this Review... I was alerted on my Ford App that my car was no longer located at Fette Ford after closing hours. It was 12 miles away in Wayne NJ. I tracked it down to it's location. (I gave them the Address.) By morning I tracked it back at Fette Ford. After mentioning this.. I was told that this was not the case & no one drives customers vehicles home. I was told that I must of read it wrong & my tracking must of been off, because they "Checked The Cameras" & it did not leave the dealership. Soooo, from the last time I drove my car to the time I drove off the lot... My Edge now had 33 NEW miles on it. NO ONE TEST DRIVES A VEHICLE a total of 33 Miles!!!! I was Lied to. I will NO LONGER be leaving my vehicle at Fette Ford/Kia/Infiniti over night. I no longer can trust a word they tell me. Be aware If you deal with Fette Ford's Service Department. They have a great Sales Manager in Chris... who took care of me when I purchased.. & who I called when I was looking for a call back after 10 Days. Just a bad experience!!! More

We just picked up a second Ford bronco from these guys and Mitchell Goodson was just awesome. The GSM Troy was also great to work with. Great place. Straight shooters. Thanks guys. and Mitchell Goodson was just awesome. The GSM Troy was also great to work with. Great place. Straight shooters. Thanks guys. More

Generally good. It would be better if when brought in for repair that other issues were disclosed to owner while in the care of the dealership, especially when they It would be better if when brought in for repair that other issues were disclosed to owner while in the care of the dealership, especially when they come to light after the intended repair. Example: car is serviced for air conditioning but as a result, venting system develops movement binding issues that make audible disconcerting noises. This should have been tested and discovered before car was returned and either fixed as part of the intended repair or brought to the attention of owner for the option to repair. More

Great experience, just bought 2nd car from them. I highly recommend them to anyone in the market for a new or used car. I highly recommend them to anyone in the market for a new or used car. More

Service is very good but the check in process needs to be clear to customers. clear to customers. More