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Five Star Ford
North Richland Hills, TX
8,608 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,609 reviews
November 13, 2021
5 Star Ford and Alfred were very good to us. They were respectful and personable. There was a good selection of vehicles, and when we made the decision to buy, they gave us a fair trade in price. We were respectful and personable. There was a good selection of vehicles, and when we made the decision to buy, they gave us a fair trade in price. We were impressed all the way around and plan to do business again with them in the future. More
by jmt09a
November 13, 2021
Alfred is an awesome salesman! He went above and beyond for us! Can’t thank him enough!! Thanks for your great customer service!! for us! Can’t thank him enough!! Thanks for your great customer service!! More
by Alyssanestle
November 12, 2021
Been speaking to Preston for a week or so and he stayed in touch. Did a great job and sold me a truck! I am very happy in touch. Did a great job and sold me a truck! I am very happy More
by Gbcavnar
Employees Worked With
November 09, 2021
Everyone was very friendly and accommodating. The advertised price was exactly what they sold it for with no dealer add ons which other dealerships would try to do. advertised price was exactly what they sold it for with no dealer add ons which other dealerships would try to do. More
by xanderb747
November 08, 2021
Alfred was wonderful to work with. The process was quick and painless and didn't eat half a day. There were no "adjusted prices" that other dealers are using to gouge other customers. and painless and didn't eat half a day. There were no "adjusted prices" that other dealers are using to gouge other customers. More
by Rumrunner742
November 07, 2021
Having Alfred for our sales agent was a wonderful experience. The mixture of his knowledge and personality was as refreshing as it was helpful. It was a pleasure doing business with him and the whole experience. The mixture of his knowledge and personality was as refreshing as it was helpful. It was a pleasure doing business with him and the whole team at Five Star. They are my best experience in 38 years of auto purchasing. I highly recommend Alfred and Five Star Ford! More
by Drkaasik
Employees Worked With
Other Employees :
Doreen Parker Bainbridge, Duy Nguyen
November 04, 2021
This is my fourth purchase with Rick Dike. He has been absolutely incredible!!! I would not consider buying anywhere else. It continues to be the easiest purchase process I have ever experienced! absolutely incredible!!! I would not consider buying anywhere else. It continues to be the easiest purchase process I have ever experienced! More
by Bryan Weber
Employees Worked With
November 03, 2021
My experience at Five Star Ford has really been the best experience I have had ever at a dealership! Thank you! experience I have had ever at a dealership! Thank you! More
by BrittianyM
