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Five Star Ford
North Richland Hills, TX
8,602 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,602 reviews
July 10, 2021
Alfred was wonderful to work with. The transaction was seamless and everything was exactly as he explained. He has a jovial spirit about him and makes everyone feel at ease. Glenn in finance was great too seamless and everything was exactly as he explained. He has a jovial spirit about him and makes everyone feel at ease. Glenn in finance was great too! Everyone listened to exactly what we were wanting and they worked with us to make it happen from the vehicle to the type of warranty that would work best for our high mileage needs. Highly recommend! More
by svcvs2005
Employees Worked With
Other Employees :
Glenn McCain
July 09, 2021
We have bought 4 vehicles from Alfred and 5 Star Ford and they do all my maintenance work. I can’t say anything except I give the whole team 5 stars. they do all my maintenance work. I can’t say anything except I give the whole team 5 stars. More
by Lamanza2
Employees Worked With
July 07, 2021
Alfred always goes above and beyond for us. We have leased or purchased at least 10 of our last vehicles from 5 Star and most with Alfred. We walk in, he has a car ready for us to drive. Such an eas leased or purchased at least 10 of our last vehicles from 5 Star and most with Alfred. We walk in, he has a car ready for us to drive. Such an easy and stress free process. More
by peeryhd
July 07, 2021
Alfred was awesome, I love 2 hours away so he did everything over text and it was the easiest car buying experience I’ve ever had! everything over text and it was the easiest car buying experience I’ve ever had! More
by Jessica Whalen
July 06, 2021
Low stress buying experience. Our salesman Alfred El-Darazi is very energetic and answered all our questions. Positive buying experience. Great showroom environment. Well done. El-Darazi is very energetic and answered all our questions. Positive buying experience. Great showroom environment. Well done. More
by Don M
Employees Worked With
July 06, 2021
John was very easy to understand and took the time to make sure I understood everything about the car. I appreciate his time. Customer Service excellent. I wish I could give him 10 stars! make sure I understood everything about the car. I appreciate his time. Customer Service excellent. I wish I could give him 10 stars! More
by Kate from Moscow
July 06, 2021
Awesome, friendly, and knowledgeable are three words I would use to describe Alfred. The dealership made truck buying easy and painless. Thank you. would use to describe Alfred. The dealership made truck buying easy and painless. Thank you. More
by MLucas2310
July 05, 2021
I wish they had more options as far as the used car inventory, but im happy overall!! They worked with me and got me rolling the next day! inventory, but im happy overall!! They worked with me and got me rolling the next day! More
by xfantasy131
Employees Worked With
July 05, 2021
Brieanna is a great sales person! We have purchased now our fourth vehicle from her! She is a real blessing! We will definitely come back to her in the future! our fourth vehicle from her! She is a real blessing! We will definitely come back to her in the future! More
by omcuellar
July 03, 2021
The level of service and professionalism was incredible. They certainly know how to treat their customers. Very pleased. They certainly know how to treat their customers. Very pleased. More
by vinny652
