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Five Star Ford

North Richland Hills, TX

4.9
8,584 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,584 reviews

September 09, 2020

Alfred gave us great customer service. The day we went they were providing lunch for customers and he made sure we ate lunch. He was very attentive! He got down to business quickly. I really enjoyed havin More

by Reyes.lupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2020

Jim was thoughtful, proactive and took great care in helping my son purchase his first car. He even had the car pulled up front waiting on him to get there. The entire process was smooth and easy. Th More

by Jason H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Fairweather
September 07, 2020

They are knowledgeable, professional and courteous. All of the staff treat us like family, especially our saleswoman Doreen. They will have our business for life. More

by stephmccoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen Parker Bainbridge
September 06, 2020

John Hilsinger is an excellent salesman and a huge asset to 5 Star Ford. He is courteous, patient, friendly, knowledgeable and a joy to work with. Give him a raise! More

by Tyler N
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Hilsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2020

This is the third vehicle I have bought from them and I will never go anywhere else. Rick Dike goes above and beyond to help you find the right vehicle at the best price with excellent service. My family h More

by chakota7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos
September 05, 2020

I am probably not the typical car buyer. I did a lot research on The vehicle that we wanted to get. I Really do not like buying cars but the really wanted to upgrade her vehicle, “ happy wife happy l More

by derektheus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders
September 03, 2020

It was a flawless experience. I highly recommend Alfred at Five Star Ford in North Richland Hills. I was able to get in and out quickly. More

by Nolanwhisenhunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2020

John is very thoughtful and works hard to help you find a good deal. Got me a good interest rate and was there all day to answer all my questions. More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hilsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Ben responded

John is very thoughtful and works hard to help you find a good deal. Helped me get a good interest rate and was there all day to answer all my questions.

August 31, 2020

Joseph Ferrantelli was one of the best sales representatives I have had in over 30 years. He answered every question I asked in detail and did it with a positive attitude. I will definitely reco More

by sideout3
Recommend Dealer
Yes
Employees Worked With
Joe Ferrantelli
August 31, 2020

Great Salesman!! Does not push anything you do not need. Keeps it within price range and is very friendly! Would recommend to friends, family, and EVERYONE!! Awesome guy!! And previously served in military! More

by james_hood10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hilsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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