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Five Star Ford

North Richland Hills, TX

4.9
8,583 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,583 reviews

January 04, 2020

It was the smoothest and quickest car buying experience we've ever had. Crystal was so great and easy going, no pressure. And Bubba in Finance was very informative and got us through the process quickly an More

by Cpruitt
Recommend Dealer
Yes
Employees Worked With
Crystal Sanders, Bubba Smith
January 03, 2020

The Tutman Experience My entire experience at Five Star Ford was great, my salesman Alfred is always amazing! Justin was great and easy to work with as well. However, this More

by deagibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Allerheiligen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Huntzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
MM Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2020

Wonderful Experience This is my second purchase through Five Star Ford and having the pleasure of working with Crystal Sanders and John Little. This team stays on top of More

by N Love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders
December 31, 2019

Crystal Sanders & John Little are now my families go to for A vehicle absolute excellent service and They even worked after hours! Absolutely love them! My husband and I was in the market for a bigger truc More

by Ckblyther19
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders
December 31, 2019

Great Experience. Great price. I just purchased my second vehicle from Five Star in NRH. I could not be happier with the entire transaction from first contact with Rick Dike, negoti More

by skspragg59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders, Siva David "MIT" Christos
December 31, 2019

Great Sales and Service I have purchased my third vehicle from Five Star Ford. All transactions were friendly and quick. They are not "pushy" and are easy to work with. My More

by Sherry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Laguana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Huntzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Owens, Siva David "MIT" Christos
December 31, 2019

My New Car! When I walked into 5 Star Ford, there was John Hilsinger waiting to show me around. I wanted to see an Escape and by the end of the day, I knew I w More

by Cfrazierfive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hilsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not get the name of the parts Guy, but he was very helpful??
December 31, 2019

Great Service, Very friendly Staff They made car buying much easier than the usual pain that it is. From my initial search online, to being reached out to by the sales team, to test dri More

by 5Star
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samy Koura
December 30, 2019

Bought a 2017 Ford Escape Titanium Our whole experience was terrific. Salesman Richard Getz was very easy to work with. He listened to what we were wanting and definitely delivered. More

by Nancy.Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Getz
December 27, 2019

Horrible Customer Service turned in my lease vehicle on Dec 2nd, 2019. One of the sales management team, Gary White, did a walk around inspection, mentioned how clean it was More

by jjbranco
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Huntzinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2019 -

Five Star Ford responded

When you arrived after dark on December 2nd, Mr. White did walk around your vehicle looking for any major damages that would need body shop repairs. He did not do a complete inspection because that is not the dealer’s responsibility. Ford Motor Company uses a third-party lease inspection service that completes all lease inspections and then contacts the customer with their findings. When Mr. White tried to complete your lease termination you did not agree with the mileage charges that were being calculated by Ford’s system. We then suggested that you may want to take the vehicle back to the dealership you leased it from and discuss your mileage limits and those charges. You agreed and left with your vehicle. You then came back shortly after that and completed the termination paperwork for your lease, again without any additional inspections. Your vehicle was parked the night of December 2nd after completing your termination paperwork and the very next day, December 3rd, a third-party service came out and inspected your vehicle and notated the two four-inch cracks in your windshield. You are correct that we communicated to Ford Motor Company that we were not taking responsibility for any damages found on your vehicle because we simply processed your lease termination paperwork. Any charges are between you and Ford Motor Company.

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