
Five Star Ford
North Richland Hills, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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It was the smoothest and quickest car buying experience we've ever had. Crystal was so great and easy going, no pressure. And Bubba in Finance was very informative and got us through the process quickly an we've ever had. Crystal was so great and easy going, no pressure. And Bubba in Finance was very informative and got us through the process quickly and painlessly. Crystal followed up with us a few days later just to make sure we still loved the car:) More
The Tutman Experience My entire experience at Five Star Ford was great, my salesman Alfred is always amazing! Justin was great and easy to work with as well. However, this My entire experience at Five Star Ford was great, my salesman Alfred is always amazing! Justin was great and easy to work with as well. However, this is the first truly fun finance experience. Normally finance is friendly and gets the paperwork done but working with Tut was actually fun! He was quick, efficient, friendly and fun and made the entire experience great! More
Wonderful Experience This is my second purchase through Five Star Ford and having the pleasure of working with Crystal Sanders and John Little. This team stays on top of This is my second purchase through Five Star Ford and having the pleasure of working with Crystal Sanders and John Little. This team stays on top of every aspect of the process. They made the experience of my first and now second purchase of an automobile painless. Crystal and John made sure my husband and I understood each step. Crystal helped us find the Flex we wanted down to the right color. From the time I made contact and told her what I wanted, arranging financing, and until the final signature, in only took only three days. Again, a transaction made painless. When we had questions both Crystal and John took the time to speak to us on a level we understood and I never felt "talked down to". We started with Five Star Ford back in the 1990s and now are back again with new persons (Crystal and John) in our corner. What a team! Thank you to a job well done. More
Crystal Sanders & John Little are now my families go to for A vehicle absolute excellent service and They even worked after hours! Absolutely love them! My husband and I was in the market for a bigger truc for A vehicle absolute excellent service and They even worked after hours! Absolutely love them! My husband and I was in the market for a bigger truck and Crystal found us one within just a few minutes of being on the lot we test drove it loved it and she made it happen! The evening we went to pick it up John stayed late just to make sure we got our truck! I couldn’t ask for a better team!!!!! For sure recommending Crystal &John at 5 star ford to all my family and friends!!!!! More
Great Experience. Great price. I just purchased my second vehicle from Five Star in NRH. I could not be happier with the entire transaction from first contact with Rick Dike, negoti I just purchased my second vehicle from Five Star in NRH. I could not be happier with the entire transaction from first contact with Rick Dike, negotiating the deal with John Little, and finalizing the purchase with David Welch. My son and wife will soon be looking for new vehicles. Five Star in NRH will be our first stop. More
Great Sales and Service I have purchased my third vehicle from Five Star Ford. All transactions were friendly and quick. They are not "pushy" and are easy to work with. My I have purchased my third vehicle from Five Star Ford. All transactions were friendly and quick. They are not "pushy" and are easy to work with. My salesperson, Eddie Languana is the greatest! He was able to give me the best price in a friendly manner. I would highly recommend him. Five Star also performs all the service/maintenance on my vehicles. My Customer Service Representative, Landon Owens always remembers me and always seems happy to speak with me on the telephone. More
My New Car! When I walked into 5 Star Ford, there was John Hilsinger waiting to show me around. I wanted to see an Escape and by the end of the day, I knew I w When I walked into 5 Star Ford, there was John Hilsinger waiting to show me around. I wanted to see an Escape and by the end of the day, I knew I was where I was supposed to be. He was patient with me and there was no pressure. I got a great deal, too! I couldn’t be happier. David Hill finished up the paperwork, and then I drove away in my new car! Great day! More
Great Service, Very friendly Staff They made car buying much easier than the usual pain that it is. From my initial search online, to being reached out to by the sales team, to test dri They made car buying much easier than the usual pain that it is. From my initial search online, to being reached out to by the sales team, to test driving, and buying, the whole process was smooth and easy. More
Bought a 2017 Ford Escape Titanium Our whole experience was terrific. Salesman Richard Getz was very easy to work with. He listened to what we were wanting and definitely delivered. Our whole experience was terrific. Salesman Richard Getz was very easy to work with. He listened to what we were wanting and definitely delivered. He was not at all pushy which is a quality I like in a salesperson. Tut Edwards was knowledgeable about our financing and was professional and efficient. All in all I rate both of the men with a “FIVE STAR” rating. Dan and Nancy More
Horrible Customer Service turned in my lease vehicle on Dec 2nd, 2019. One of the sales management team, Gary White, did a walk around inspection, mentioned how clean it was turned in my lease vehicle on Dec 2nd, 2019. One of the sales management team, Gary White, did a walk around inspection, mentioned how clean it was (I had paid $200 that day for a full detail to turn it in in perfect condition) and there were no scratches or door dings. A week later I get a letter from a 3rd party inspector that there are two large holes and cracks in the windshield and Ford Motor Credit was going to charge me $464. Knowing the windshield wasn't cracked when I turned it in, I drove up there, spoke with Gary, who did the walk around inspection, showed him the pics that had been provided to me, and he agreed that they were not there prior. Ford Motor Credit asked for a statement to be faxed stating that fact. He refused, saying his manager, Mike Huntzinger, did the paperwork and he would have to send it. Eventually, after three weeks of my calling, Mike Hunstznger finally sent in a letter stating that he doesn't remember whether the windshield was cracked, but that 5 Star Ford would not take responsibility for it. Thanks a lot, 5 Star Ford. I'm no longer a customer so there's no customer loyalty or concern for the truth. FMC says it's between myself and the dealership to work it out, but I'm getting ZERO cooperation from them now, in fact, they're just rude. I absolutely loved my Ford Explorer, but I will NEVER purchase another Ford or deal with Ford Motor Credit again. More