Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,645 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,645 reviews
July 26, 2025
Everyone, from the moment we arrived, gave great attention & care to our truck buying experience. We highly recommend Alfred & 5Star Ford without reservation. attention & care to our truck buying experience. We highly recommend Alfred & 5Star Ford without reservation. More
by Cheryl.mccarson
Employees Worked With
July 26, 2025
Amazing service! William was very respectful and didn't up sale to a vehicle I didnt want. Crazy selection of vehicles from all trim levels and colors. William was very respectful and didn't up sale to a vehicle I didnt want. Crazy selection of vehicles from all trim levels and colors. More
by elhill0092
July 24, 2025
William May was great to work with and made the entire process painless and seamless. He was extremely upfront during my buying process and kept me up to date throughout the sale. process painless and seamless. He was extremely upfront during my buying process and kept me up to date throughout the sale. More
by Nathan.moore724
Employees Worked With
July 21, 2025
Alfred was the best Salesperson I have ever had the pleasure of doing business with. Thank you for everything. pleasure of doing business with. Thank you for everything. More
by Joelchristiemartin
Employees Worked With
July 20, 2025
Tyler Atwell was phenomenal in our purchasing process. Enthusiastic, patient, and knowledgable thorughout the entire venture. He is definelty my contact for all my future automotive needs. Well done, Tyle Enthusiastic, patient, and knowledgable thorughout the entire venture. He is definelty my contact for all my future automotive needs. Well done, Tyler!! More
by RAYFULLER
Employees Worked With
July 19, 2025
We think Alfred is an amazing. He is friendly, professional and so easy to work with. We are repeat customers and consider him a true friend. Five Star Ford is a great dealership He is friendly, professional and so easy to work with. We are repeat customers and consider him a true friend. Five Star Ford is a great dealership that we will be using for years to come. We have referred friends and family through the years, and they have never been disappointed. More
by basummerlin
July 19, 2025
Everyone was pleasant to work with. Will definitely go back to Lewis for my next purchase. Will definitely go back to Lewis for my next purchase. More
by TROY30
July 17, 2025
They knew the product, and the test drive was great. They knew what I was looking for.. They knew what I was looking for.. More
by Hnewton1966ss
July 16, 2025
Alfred and Carlos are an amazing team! Best experience I’ve had buying a car. Best experience I’ve had buying a car. More
by boykinmichael1810
July 14, 2025
Alfred was very knowledgeable. Dealership personnel were all very professional. Sam was great helping with step rails, and Kyle in finance was awesome. Dealership personnel were all very professional. Sam was great helping with step rails, and Kyle in finance was awesome. More
by Mdd261958
