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Five Star Ford
North Richland Hills, TX
8,597 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,597 reviews
July 06, 2018
Used truck for my son Nathan was Very helpful and did everything in his power to make this process as easy as possible! He answered every question we had and if he didn’t h Nathan was Very helpful and did everything in his power to make this process as easy as possible! He answered every question we had and if he didn’t have the answer, he found it right away! Communication was key for us and there was no lack of it! I blew his phone up with calls and text and every time, he answered! Thanks Nathan! More
by Eric Alejo
Employees Worked With
Nathan Blackwell
July 05, 2018
Fast and easy! Our buying experience was wonderful! And we got a good deal too! The price actually got cheaper when we got there and it was no haggle pricing! Our buying experience was wonderful! And we got a good deal too! The price actually got cheaper when we got there and it was no haggle pricing! More
by Audra
Employees Worked With
Other Employees :
I don't remember the name of the man in finance but he had brown hair and full beard. He was good.
July 05, 2018
Great experience I love my Explorer and received great service from the dealership and my salesman. The location is very convenient to my home, work, easy to get to, I love my Explorer and received great service from the dealership and my salesman. The location is very convenient to my home, work, easy to get to, and I’m very pleased with my purchase. More
by Gar
Employees Worked With
John Birdwell
July 04, 2018
Awesome Service John was very helpful and made our purchase a breeze. We were very comfortable and would definitely buy from John again. This is a great dealership an John was very helpful and made our purchase a breeze. We were very comfortable and would definitely buy from John again. This is a great dealership and everyone is so nice and not pushy. More
by jamesw123
Employees Worked With
July 03, 2018
2 Thumbs up I drove a Ford F150 for over 300,000 miles and she finally laid down on me. Johhny knew i was ready and found me a very nice reliable used vehicle in I drove a Ford F150 for over 300,000 miles and she finally laid down on me. Johhny knew i was ready and found me a very nice reliable used vehicle in excellent condition and right in my budget.... Easy Peasy!!! I have to say not only the easiest decision i ever made with a car purchase but also the most expeditious along with a friendly staff & clean environment... Top Notch from start to finish... Ask for JOHN BIRDWELL he's a ROCK STAR!!! Thanks Johnny. More
by EDGEY-T
Employees Worked With
Siva David "MIT" Christos, John Birdwell
July 03, 2018
Good Service Juan Hernandez is a very good dealer and patient man we were indicisive and he was very patient until we made our decision. He explained everything in Juan Hernandez is a very good dealer and patient man we were indicisive and he was very patient until we made our decision. He explained everything in detail and made us understand what we were getting ourselves into which I? really appreciate.The experience we had was better than in other dealers More
by alvin1120
Employees Worked With
July 03, 2018
Great sales experience! Great deal! My sales experience with John Birdwell was great! He was able to get me the vehicle I was looking for at a great price after trade in. No haggling! Wo My sales experience with John Birdwell was great! He was able to get me the vehicle I was looking for at a great price after trade in. No haggling! Would recommend him to family and friends. More
by pwoodin430
Employees Worked With
John Birdwell
July 03, 2018
Very happy Five star ford in NRH is a great place to purchase your auto. My sells man Jeff Smith is very helpful and down to earth and will go the extra mile. Bo Five star ford in NRH is a great place to purchase your auto. My sells man Jeff Smith is very helpful and down to earth and will go the extra mile. Bought me. C Max. I wasn’t really looking to buy but when I seen how nice the suv was and an 42 miles per gallon in the city I could not help my self. Looking forward to years of cheap gas haha thank you 5 star ford. Your the Best!!!!!!! More
by Joycem58
Employees Worked With
Other Employees :
Jeff Smith, Joe Vazquez, Cat Buentello, John Maurice
July 02, 2018
Amazing My family has been coming to this dealership since I was 3 years old and I can see why. For this being my first car, the experience was awesome. I'll My family has been coming to this dealership since I was 3 years old and I can see why. For this being my first car, the experience was awesome. I'll defiantly be coming back when I need an upgrade More
by Stephaniemily
July 02, 2018
Purchasing my new truck John and Crystal were very helpful and knowledgeable of the vehicles. I did not have any issue at all with them. The process was very long, but I was John and Crystal were very helpful and knowledgeable of the vehicles. I did not have any issue at all with them. The process was very long, but I was well worth the wait. Would recommend them to anyone. More
by Tinodiaz
