Five Star Ford

Great dealership and staff. Repeat customer I have bought 3 vehicles from 5 star in the last 3 years. The no pressure sales force is what brought me back. I went in the first time looking for a I have bought 3 vehicles from 5 star in the last 3 years. The no pressure sales force is what brought me back. I went in the first time looking for a basic gas not diesel f250 xl truck and they had it. The salesman pointed me to a BETTER 2015 F150 truck (New body style fully loaded )for the same price but I didn't like the color (black). Loved the ruby red but all they had was a 3.5 eco boost and I love the 5.0. He searched the other dealers and found it with more options. Came back the next day and after a little price negotiating (same price as original) I have my truck that I LOVE! A year later my wife wanted a new family car so we went with a explorer from them. A year after that, ( a couple of days ago) we saw a bmw that she really liked and we bought that also. I can get a car from other dealerships but the staff is what keeps me coming back. THANKS Joe, Hector and Spencer. You guys kick xxx!!!!!!!!!!!! More

GREAT PURCHASE EXPERIENCE I was looking for a 2017 Ford F-150 XLT truck - a certain color with specific options - that I could only find out-of-state (I live in Indiana). From I was looking for a 2017 Ford F-150 XLT truck - a certain color with specific options - that I could only find out-of-state (I live in Indiana). From my first conversation with Jeff Smith (Internet Sales) to my last, I knew my business mattered. A no-nonsense approach to getting the price I wanted, along with Jeff's diligence in providing me the details on taxes and fees, created an easy and outstanding purchase experience. When I arrived via Uber, my new Ford truck was parked front and center at the dealership - a nice surprise thanks to Jeff. Additionally, I had positive experiences with both David Hill in finance, and with Jimmie Mathews who provided on hands training for the Ford Sync/Sync 3 systems. A wonderful experience at Five Star Ford in North Richland Hills will cause me to consider a trip back to Texas when I'm looking for another new vehicle. More

Excellent customer services from moment we entered. My wife and I knew what we wanted and were treated with the utmost respect from the moment we walked in the show room. Bob is an expert with sales and My wife and I knew what we wanted and were treated with the utmost respect from the moment we walked in the show room. Bob is an expert with sales and customer relations. Sam with aftermarket options was right there while finalizing the deal so we were able to schedule a few other option packages. Our meeting with the finance officer (Joe Vazguez) was very laid back and welcoming. The team we met with was by far the best experience ever buying a vehicle and I have bought a lot. Thank you 5 star!!! More

WORLD CLASS SERVICE I researched the purchase of a new Ford F250 powerstroke for several months. I had been driving a 7.3 powerstroke for 20 years and decided the 6.7 po I researched the purchase of a new Ford F250 powerstroke for several months. I had been driving a 7.3 powerstroke for 20 years and decided the 6.7 powerstroke is what I have been waiting for. I dealt with many dealerships and walked out of a few of them before finding Five Star Ford in North Richland Hills. The other dealerships gave me all their bogus sales pitches and lowest price guarantees and a couple never followed up with what I was looking for. I was very exact on what I wanted in my new powerstroke and the other dealerships either didn't have what I was looking for or tried selling me a lesser truck at a higher price. I dealt with dealerships here in NM, AZ, OK and some others in TX and none met my expectations. I am very direct when buying a vehicle and don't want to play the back and forth game. I finally contacted Alfred El-Darazi at Five Star Ford and he dealt with me courteously and professionally but most importantly without the bogus "sales pitch" attitude. They were the only dealership I had contacted that had the powerstroke set up I was looking for and Alfred and his sales manager Michael Huntzinger promptly met the price I was comfortable with as well. Which by the way saved me a ton of money as I was being quoted higher prices for a lesser vehicle. This was the most stress free vehicle purchase I have ever made. It was all done on-line and over the phone. I had a couple of accessories added to the truck and Sam in the after market department was always great at getting back to me promptly on any questions I had. What a great dealership and great team of guys! Alfred even picked me up at the airport and they treated me like a king at the dealership. Not a single flaw in the whole process. I drove my new truck 11 hours back home to Las Cruces, NM. I assure you, the trip was well worth the money I saved. You will not be disappointed especially if you deal with Alfred. He is a true gentleman and is there to help you out anyway he can. Markus Lane Gonzales Wrangler Kennels Las Cruces, NM More

Repeat customer We actually just bought a Fusion hybrid from this dealership back in January. We live a long distance away in Frisco, but chose NRH because they had t We actually just bought a Fusion hybrid from this dealership back in January. We live a long distance away in Frisco, but chose NRH because they had the exact vehicle we were interested in. Because our experience was so good, we found our car at a different dealership (one that was actually closer to us) and had it transferred to NRH just so we could do business there again. More

Courtesy ride home from service department courtesy Round trip from dealership to home and back to dealership. Mr Waymier provided me with a pleasant ride both ways while my vehicle was being serviced. Round trip from dealership to home and back to dealership. Mr Waymier provided me with a pleasant ride both ways while my vehicle was being serviced. This courtesy ride allowed my wife's plans to remain unaltered. More

was okay Wayne was solid, I am an easy car buyer, I do not have the patience to look at 50 cars, I hoped to get something used but in good-great condition with Wayne was solid, I am an easy car buyer, I do not have the patience to look at 50 cars, I hoped to get something used but in good-great condition with warranty, gap etc out of the door for a specific amount but the car I said yes too with the number I had in mind was reached except for the warranty and gap so I probably was unclear on what I meant by out of the door price. And I was too impatient to look at another car so I said to xxxx with it. The car drives great More

2015 Ford F150 We had an excellent experience dealing with Hector Cojulun.I took a list of 9 certified trucks to see. Hector was patient and showed us 5 before we ca We had an excellent experience dealing with Hector Cojulun.I took a list of 9 certified trucks to see. Hector was patient and showed us 5 before we called time and selected the first on the list. He stayed with us through out the entire process and made sure a everything we asked was answered and completed. He never pressured us, took the time to explain each detail and function. He was very knowledgeable about the Fords both new and used It was our pleasure to buy from 5 Star Ford. This was the 5th vehicle we have bought thru Sam Pack dealerships. We have always had good service but this time it was exceptional. More

Help without pressure I was shopping for a new car, having had a Ford Focus Station Wagon for fifteen years. It was a great car,s o i was prejudiced toward Ford, but checke I was shopping for a new car, having had a Ford Focus Station Wagon for fifteen years. It was a great car,s o i was prejudiced toward Ford, but checked out other dealers, too. Alfred El-Darazi was a patient and helpful salesman. He took all the time I needed, and did not pressure me, providing all of the answers that i wanted. More

Lease Experience Carlton was a God-send ~ a true Blessing. I needed a car quickly at a low payment and he came through in a wonderful way. He was able to meet all my n Carlton was a God-send ~ a true Blessing. I needed a car quickly at a low payment and he came through in a wonderful way. He was able to meet all my needs and direct me to training classes so I could learn to use the features. He was so helpful and willing to show me specific things I just didn't get. Carlton make my experience exceptional! Thank You Carlton Abrams! More