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Five Star Ford
North Richland Hills, TX
8,772 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,772 reviews
July 25, 2017
Excellent service. Open and straightforward. Ollie was friendly and efficient. Upfront on transactions. Jimmie was a tech genius. Joe was pleasant and explained the finance documents in detail, i Ollie was friendly and efficient. Upfront on transactions. Jimmie was a tech genius. Joe was pleasant and explained the finance documents in detail, including warranties. More
by Trudibear
July 25, 2017
Another awesome experience! This is our third vehicle purchase from 5 Star Ford, and our second with Alfred as our salesperson. We purposely requested Alfred upon our arrival to This is our third vehicle purchase from 5 Star Ford, and our second with Alfred as our salesperson. We purposely requested Alfred upon our arrival to the dealership, and we're greeted by Alfred with smiles and handshakes. He remembered my family and I like we had just been there. I knew which vehicle I wanted, and I got the vehicle I wanted. The entire process took just over 4 hours. Alfred even helped me remove my old tonneau cover and install it onto my new truck! Awesome service! All three buying instances were exceptional. Thank you! More
by 4txgordonfans
July 24, 2017
Excellent Service! Jim Rich was extremely helpful in getting me into the truck I wanted. I was very happy that he got me what I wanted and was very nice. I will strongly Jim Rich was extremely helpful in getting me into the truck I wanted. I was very happy that he got me what I wanted and was very nice. I will strongly recommend him to all of my family and friends! More
by Stephenh10
Employees Worked With
Jim Rich
July 24, 2017
Great! The whole team were great from start to finish. Rick Dike knew the car I wanted and it was waiting on me when I arrived. This my second Escape that I The whole team were great from start to finish. Rick Dike knew the car I wanted and it was waiting on me when I arrived. This my second Escape that I have leased from 5 Star Ford. I would and have recommended this dealership and Rick Dike, Lee Clanton and finance too. Thank you for making my experience enjoyable. More
by colle
Employees Worked With
July 24, 2017
Danny works hard to get you a great deal They do treat you like family at 5 Star. This is my second purchase from 5 Star. I have recommended 5 Star to people and they purchased. They do treat you like family at 5 Star. This is my second purchase from 5 Star. I have recommended 5 Star to people and they purchased. More
by cw38
Employees Worked With
July 24, 2017
Repeat customer with same salesman Justin was honest and professional. He provided us with the best price the first time. He was great to work with and made the transaction very easy. W Justin was honest and professional. He provided us with the best price the first time. He was great to work with and made the transaction very easy. We will definitely purchase from this dealership again. More
by jdn79
Employees Worked With
July 23, 2017
Five Star Ford expierence Alfred met me at the door as I walked into Five Star Ford .I told him what kind of car I was looking for and he took me right to the car I wanted. W Alfred met me at the door as I walked into Five Star Ford .I told him what kind of car I was looking for and he took me right to the car I wanted. We looked at the car for a moment ,then Alfred got the keys.We took the mustang for a drive and I told him I would like to buy the car!!!!!!!!!! Within about 20 minutes we had a deal .Without saying how much the car was ,I felt like I got a really good deal ,plus fair price on trade in .Alfred is a really nice man and I am a very happy customer More
by mike0421
July 22, 2017
Good Service This is the second purchase we have made from Five Star and both times we have received great service and assistance. Will shop here again. This is the second purchase we have made from Five Star and both times we have received great service and assistance. Will shop here again. More
by Browntx
July 22, 2017
Awesome dealership with great people! I was comfortable and well taken care of during the entire process! Very informative about the process and the car I wanted to purchase. Took the time I was comfortable and well taken care of during the entire process! Very informative about the process and the car I wanted to purchase. Took the time to make sure I received the best deal possible! I highly recommend if you are looking to buy a car to buy it through Five Star Ford! More
by Cam15Al
July 22, 2017
Great Service and Selection Enjoyable experience. Finance part is always the longest part of the process but Five Star Ford made it much more comfortable. Will return when time Enjoyable experience. Finance part is always the longest part of the process but Five Star Ford made it much more comfortable. Will return when time to upgrade again. More
by CAM
