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Five Star Ford
North Richland Hills, TX
8,772 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,772 reviews
July 22, 2017
Friendly, professional, accommodating Love this dealership. I have purchased multiple vehicles through Five Star Ford North Richland Hills. Financing was a breeze with Tut Edwards! Nathan Love this dealership. I have purchased multiple vehicles through Five Star Ford North Richland Hills. Financing was a breeze with Tut Edwards! Nathan Blackwell went above and beyond to ensure I was taken care of. Thanks guys!! More
by Andyelledge
July 21, 2017
Mike is great with customer service and efficiency I purchased my car in weatherford, but this location is closer to my home so this is where I take care of my service needs for my Ford focus. I have n I purchased my car in weatherford, but this location is closer to my home so this is where I take care of my service needs for my Ford focus. I have never had anything short of a great experience with Michael Fitch, he is good at keeping in communication and explains the work very clearly. I will always be returning to five star ford for any future service or purchases. More
by Jbullon
Employees Worked With
Michael Fitch, Cameron Worthy
July 20, 2017
Great car buying experience! Always have positive car buying experiences at 5 Star! Nathan Blackwell was extremely helpful and no pressure. Always have great stock and beat or m Always have positive car buying experiences at 5 Star! Nathan Blackwell was extremely helpful and no pressure. Always have great stock and beat or match any prices in town. More
by SK
Employees Worked With
Joe Vazquez, Nathan Blackwell
July 20, 2017
Awesome sales experience! The sales people were not pushy, they listen to you. Found what you want, with the price you want. And if they can't do the price you want or anything The sales people were not pushy, they listen to you. Found what you want, with the price you want. And if they can't do the price you want or anything, they would be honest and tell you. They work with you, not against you. No question is a stupid question, they explain everything until you understand. Everyone is honest, friendly, great communication, awesome customer service, they treat everyone like royalty, and there's not enough words to say how awesome they are! If you want dependable cars, great customer service, honest hard working people and you "the customer " are the most important, this is the dealership for you. Everyone that works there, has great integrity and is very helpful. I would highly recommend 5 Star ford to everyone! More
by Dalynda1966
Employees Worked With
Other Employees :
Jimmie Mathews, Randall Swindell, Joe Vazquez
July 20, 2017
Great! This dealership made us a great deal and made the entire buying process painless, after some very painful dealings with other dealerships. Sam Limo wo This dealership made us a great deal and made the entire buying process painless, after some very painful dealings with other dealerships. Sam Limo worked with me over the phone and internet until I could get to the dealership. When I arrived, everything from inventory to price, was as Sam had said. More
by Jhuck
Employees Worked With
Sam Limo
July 19, 2017
Helped me find exaclty what I was looking for! I have now bought two cars at Five Star Ford and Crystal Sanders and John Little took very good care of me and helped me find exactly what I was looki I have now bought two cars at Five Star Ford and Crystal Sanders and John Little took very good care of me and helped me find exactly what I was looking for! I highly recommend taking advantage of their high ethics, knowledge and servant approach. More
by JackBradshaw
July 19, 2017
Great!!! Great customer service! Helped me get what I was wanting. They took great care of me. I never felt pressured to get something I didn't want. Great customer service! Helped me get what I was wanting. They took great care of me. I never felt pressured to get something I didn't want. More
by Stang11
Employees Worked With
Aaron Dias, Siva David "MIT" Christos
July 19, 2017
My Second Purchase in 5 Years I had a great experience making my second purchase at Five Star Ford NRH yesterday. I highly recommend my go-to salesperson Doreen Bainbridge. She c I had a great experience making my second purchase at Five Star Ford NRH yesterday. I highly recommend my go-to salesperson Doreen Bainbridge. She can get you what you want for the price you want it within reason, no question. I also really enjoyed working with David Welch on financing. Very easy process and never once felt like the old traditional pressure you get from a lot of dealerships. Thanks for taking care of me guys! More
by emcintosh2912
Employees Worked With
Doreen Parker Bainbridge, Siva David "MIT" Christos
July 19, 2017
tremendous second vehicle purchased from 5 Star Ford. Tremendous experience from start till next time. Josh and Marisa were wonderful folks to work with. Marisa second vehicle purchased from 5 Star Ford. Tremendous experience from start till next time. Josh and Marisa were wonderful folks to work with. Marisa was there for every question and concern we had. She personally answered every text and took time to keep us informed all the way. We were treated like family and would recommend Five Star Ford in a heartbeat . JRK More
by james r kegans
July 19, 2017
6 Stars for 5 Star Ford Juan Hernandez was excellent to work with. I live more than 2 hrs away, he held the Mustang I was looking at online until I got there. Bought the car Juan Hernandez was excellent to work with. I live more than 2 hrs away, he held the Mustang I was looking at online until I got there. Bought the car for my son who is now the happiest kid in the world. Buying experience was nothing short of tremendous. More
by Michael Reid
