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Five Star Ford
North Richland Hills, TX
8,772 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,772 reviews
July 02, 2017
I love this place! I am a return customer after going to the Nissan Juke in between car buys. I returned here because not only is the car buying experience fun and easy I am a return customer after going to the Nissan Juke in between car buys. I returned here because not only is the car buying experience fun and easy (and no pressure sales at all), their service department is phenomenal. I bought a Ford Focus yesterday from William May who was so easy to talk to and made the experience very personable and enjoyable (despite those uncomfortable, but necessary financial conversations). He was patient and knowledgeable about my needs and made sure that I left the dealership happy and comfortable with my purchase. It was my first time leasing and he made sure that I understood the ins and outs of my lease before signing as did their finance department (I worked with Will Green who was equally great and personable). My experience there was like the first time I went there. They are such a great dealership and over the years I've bragged about this place and will continue to do so! I big thank you to Five Star Ford!! More
by mrsvieck
Employees Worked With
July 01, 2017
Very helpful, great place to buy a car! A Friend highly recommended this place... we've had bad luck at a few other dealerships.. have been looking to upgrade our Truck so we decided to give A Friend highly recommended this place... we've had bad luck at a few other dealerships.. have been looking to upgrade our Truck so we decided to give them a try. Great place! More
by SuttonJoeKim
Employees Worked With
Doreen Parker Bainbridge
July 01, 2017
Great Experience What a fantastic experience! I was helped by Justin. The process was the simplest I've ever had anywhere. We got down to business and there was not BS What a fantastic experience! I was helped by Justin. The process was the simplest I've ever had anywhere. We got down to business and there was not BS involved. A new customer for life! More
by Crow89
Employees Worked With
June 30, 2017
Car buying fun?!? This being our 3rd time to make a car deal at Five Star Ford, we thrilled that we once again felt well-served and heard! This being our 3rd time to make a car deal at Five Star Ford, we thrilled that we once again felt well-served and heard! More
by Darlene Breed
June 30, 2017
purchaed a used car Basher was one of the kindest salesmen we have ever met. He made the transaction stress free and quick. I enjoyed working with these guys and they w Basher was one of the kindest salesmen we have ever met. He made the transaction stress free and quick. I enjoyed working with these guys and they worked with me on the deal. There vehicles seem quality. I'd buy from them again for sure. More
by sarah
Employees Worked With
Bashar (Bob) Nemri
June 29, 2017
Simple, quick and painless. Just the way I like it. This is the third truck I have purchased from Five Star and there will likely be more in the future. David found a truck with the right color and equi This is the third truck I have purchased from Five Star and there will likely be more in the future. David found a truck with the right color and equipment and in my price range. There was absolutely no pressure. I was treated like a family friend who had stopped in to get some advice about trucks and everything was explained fully. Great experience! Even the finance experience with David Hall was very pleasant and professional. I will continue to recommend Five Star. More
by RSNYDER
June 29, 2017
FAST & FRIENDLY I always have such a great car buying experience at Five Star Ford. My salesman, Lee, is excellent! I had a great "Tuttman" experience too! I always have such a great car buying experience at Five Star Ford. My salesman, Lee, is excellent! I had a great "Tuttman" experience too! More
by MEGAN C SHAW
June 29, 2017
Very happy Great value, no pressure, fair deal. Bought the extended warranty, now we have the vehicle we needed without high cost of new and we have piece of mi Great value, no pressure, fair deal. Bought the extended warranty, now we have the vehicle we needed without high cost of new and we have piece of mind that we are covered. More
by CM
Employees Worked With
Jim Fairweather
June 28, 2017
Great Experience This is my second F150 from Five Star Ford. The experience is always pleasant and professional. I will continue to recommend and use Five Star Ford. This is my second F150 from Five Star Ford. The experience is always pleasant and professional. I will continue to recommend and use Five Star Ford. More
by Steven
June 28, 2017
Really good experience It was a really good experience working with Sam Limo to purchase a really nice Hyundai Santa Fe. No pressure just offered all info needed to make an It was a really good experience working with Sam Limo to purchase a really nice Hyundai Santa Fe. No pressure just offered all info needed to make an informed decision. More
by Nancy Biscoe
Employees Worked With
Sam Limo
