Five Star Ford

Great Experience Wonderful experience at Five Star Ford! Hector and John were so easy to work with and Jimmie was great showing me how to work my Sync program in my c Wonderful experience at Five Star Ford! Hector and John were so easy to work with and Jimmie was great showing me how to work my Sync program in my car. I absolutely love my Ford Escape. I have always driven Hondas or Toyotas but I am such a Ford fan now! More

Excellent Very nice and very helpful and listened to me. I like this dealership because it is family owned and they show customers respect. I will continue to Very nice and very helpful and listened to me. I like this dealership because it is family owned and they show customers respect. I will continue to get my vehicles from here. More

Fantastic Five Star Ford NRH was the best at helping me find a car after getting in a terrible car wreck that left my 2009 Ford Escape totaled! Robert Abrams ha Five Star Ford NRH was the best at helping me find a car after getting in a terrible car wreck that left my 2009 Ford Escape totaled! Robert Abrams has been the best ever! If it wasn't for him, I probably wouldn't have a car right now! He helped me find a car in price range and explained everything to both my mom and I very well! Even all the other sale guys there were really great too! The moment you walk in they great you and ask if you need anything! Robert was also so patient with me because some days I would get discourage and lose doubt but he helped me so well and I was able to get me a car in about a week and especially considering how my credit was, he found ways to help me. I defineltly recommend Fiver Star Ford NRH and Robert Abrams! More

Pruchase 2015 F150 I've been a customer of Rick Dike for over 20 years. Rick is very professional, personable, and truly has the customer's best interest in mind, at all I've been a customer of Rick Dike for over 20 years. Rick is very professional, personable, and truly has the customer's best interest in mind, at all times. Rick does not stop at the purchase of the vehicle and whenever I've needed service, Rick is hands on with the service. I will continue to purchase my vehicles from Rick as he is 2nd to none! More

Another great car buying experience! This is the 5th new Ford I have purchased from a Sam Pack store. This time I went to the North Richland Hills location and worked with Rick Dike, who This is the 5th new Ford I have purchased from a Sam Pack store. This time I went to the North Richland Hills location and worked with Rick Dike, who was fantastic to deal with. I got a great deal, and an easy process. I can't recommend 5 Star Ford, and Rick Dike enough! More

Great approval process After working with the Sales Rep, we were walked over to the Finance Office and worked with Tut Edwards. This gentleman loves his job. We were greeted After working with the Sales Rep, we were walked over to the Finance Office and worked with Tut Edwards. This gentleman loves his job. We were greeted with a smile and handshake. Tut was very knowledgeable and takes pride in his job and company. He understood what we were looking for and what we could afford. He never pressured us to purchase any extras. He took the time to search for the best deal for us. He was open about the different offers we received and discussed with us the best choice. He searched for ways to meet what we needed, and was successful! I would recommend working with Tut. - the Tutman Experience! More

Aaron Diaz is the best! I want to thank Five Star Ford for hiring such a great caring man by the name of Aaron Diaz. I wasn't getting the help I felt I deserved from another I want to thank Five Star Ford for hiring such a great caring man by the name of Aaron Diaz. I wasn't getting the help I felt I deserved from another one of the internet salesmen so I honestly called to complain and say I was going to take my business somewhere else. But then Aaron picked up the phone and from that conversation on he helped me. He took the time to understand my financial situation and made sure that I got into a car that not only I could afford but help me with my credit. I am working on building my credit up and when I pay my car off early I'm going to proudly come back to Five Star and get the car I want! And hopefully Aaron will still be there and sell me another car! Thanks Aaron you're the best oh he even taught me how to park backwards lol I would recommend him to anyone! More

New truck purchase My salesman, Carlton Abrams, was a pleasure to work with. I would recommend him to anyone and everyone looking to buy a car or truck My salesman, Carlton Abrams, was a pleasure to work with. I would recommend him to anyone and everyone looking to buy a car or truck More

Only the Best!! I've been in the auto business for about 16 years, and this was the best experience I've ever had buying cars!! That's difficult to say because my wif I've been in the auto business for about 16 years, and this was the best experience I've ever had buying cars!! That's difficult to say because my wife and I have purchased 4 cars from Jeff Crabtree over those 16 years and he has always been the best!! We did something new this time and went and met Jeff to order our cars the way we wanted them in December. We then waited, mostly patiently, until February for them to arrive. After not seeing Jeff for a car in 10 years, he welcomed us both with a hug and that made the very beginning of the process feel like seeing family again! If you ask nice, he might hug you too!! He and Rick Dike were very attentive to our needs and both treated us like friends and family! When Rick saw that the Explorer didn't meet his delivery detail specs, he forced us to let him clean it up, while I protested and told him it was fine! I can't say enough about him or Jeff!! Jimmy Truong was awesome handling our paper work and financing!! As a guy in the business, it is hard to deal with finance specialists outside of your own dealership, but Jimmy set both my wife and I at ease from the start! He was never pushy or overbearing. He explained everything and made sure we knew all the benefits of what we were getting!!! Now, the icing on the cake and the person that saved me a lot of grief and frustration...drum roll please...JIMMY MATHEWS!!!! When you buy a new Ford from these guys, do yourself a favor and make sure you schedule some time with Jimmy! After not having brand new cars in 10 years, (bought several pre owned in between the new ones), my new Mustang had more technology features than my 2007 did, and my wife's new Explorer had immensely more features. I know she was tired, and hungry, and ready to go home, but I made her wait for Jimmy and I know we are both glad she did!! He made sure she knew how to use everything in her new car and I even sat in for most of it so I would know how to use it all rather than learn on the fly. Don't pass on time with Jimmy as that is what is missing in so many dealerships these days. The delivery process has gotten rushed and shortened because customers want to leave in their new car and the salesperson is ready to move on to his next opportunity to feed his family. He was so patient with our questions and never rushed to get us gone!! If you are looking for a new Ford, go see these guys at Five Star Ford, North Richland Hills! We drove over an hour to see them, and if you do the same, you'll be glad you did!! More

Great Customer Service I applied online but was denied via online. Mark Lancaster contacted me to get a little bit more information on what I was looking for. We found the p I applied online but was denied via online. Mark Lancaster contacted me to get a little bit more information on what I was looking for. We found the perfect vehicle, however it turned out Ford Motor Credit simply wanted to see mine and my husbands income combined to ensure we could afford the vehicle (we can). There was a little miscommunication about a down payment but nothing too horrible. The only problem I had was that I was told that if I picked up the vehicle on the Friday I picked it up on, they would move my vehicle to front of the line on the small hail damage repair from the storms a week ago. I was told I would have to come back to have an appointment for repairs. I have been finding small dents sobI want to make sure the vehicle I am spending 50k on is in perfect condition. Other than that, it was a wonderful experience. More