Five Star Ford

Good experience Our dealer was very helpful, explained everything throughly and truly wanted what was best for us, he didn't just insist on one car, he provided optio Our dealer was very helpful, explained everything throughly and truly wanted what was best for us, he didn't just insist on one car, he provided options for us and was understanding of our needs. He went out of his way to explain how all the features work and offered to help whenever it was needed. Everyone there was friendly. More

Great experience I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything. I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything. More

Excellent Buying Experience Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when purchasing a new vehicle. Randall went out of his way to save me as much as possible and went above and beyond to get the Truck I wanted. He kept me updated regularly with the status and was a real pleasure to work with. Tut was extremely friendly and explained my options to me in a clear and concise manner. He made the financing as easy as ever and was very explanative about the extended warranty. Thanks to Five Star for a great buying experience and especially thanks to Randall and Tut More

Great place and people I have bought 3 Mustangs from Sam Pack's Five Star Ford and have always had a good experience. Jeff Smith has always been our "go to guy" for anythin I have bought 3 Mustangs from Sam Pack's Five Star Ford and have always had a good experience. Jeff Smith has always been our "go to guy" for anything! He is always willing to help, no matter the task, and is great at his job. If you have a certain car in mind, don't hesitate to call on them, they will search above and beyond to satisfy you and make sure you have a good experience. This time I had the wonderful privilege to meet "Tut Man' in finance! He is the Kevin Hart of that place. He is enthusiastic, great energy, and appears to love his job! No matter what, I would HIGHLY recommend everyone to experience the "Tut Man Experience!" After going through the full process he is a breath of fresh air! More

Great experience! From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also ve From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also very down to earth and realistic, as I filled them in on what I needed in a car. They helped me find a vehicle that exceeded my expectations. Even through a situation that was a little different in delivery; they kindly maintained their patience, kept me up to date, and had driving into the sunset with my perfect vehicle. Another name to mention is David in the finance department, he got my paperwork arranged and put together. We discussed prices/payments which,let's face it, can be a very hard thing to discuss. He made me feel like I had a voice in the matter. The day I received my new car, Carlos was so helpful in teaching me how to operate the functions in the vehicle and spent an extended amount of time reviewing details, as I am always full of questions. He didn't rush me or act put-out at all. Carlos has sold me this car, and as long as he's in this business, he'll be selling me my next. Five Star Ford is a wonderful dealership, and Carlos has easily earned them a lifetime customer. Sincerely, Nicole G. More

Excellent Experience!!! This is the 7th car we bought from Alfred and 5 Star Ford. Alfred makes you feel like one of the family. He is extremely knowledgeable, friendly, and This is the 7th car we bought from Alfred and 5 Star Ford. Alfred makes you feel like one of the family. He is extremely knowledgeable, friendly, and will go that extra mile to make sure you get exactly what your looking for. We would highly recommend Alfred and the entire 5 Star Ford organization. More

A truly painless car buying experience at Five Star Ford NRH I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I wa I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I was interested in, suggested I call Joshua Fichter, the GM at 5 Star Ford NRH. So I started out by making contact with Joshua, and described what I was interested in. I made plans to stop by on a Saturday afternoon. When I arrived at the dealership on Saturday, I was greeted by Joshua, who immediately introduced me to sales associate John Hilsinger to see what there was available for either a Ford Focus or a Ford Fusion. I quickly determined that a Ford Fusion would fit better. After looking at a couple of cars, I decided my prime candidate was a pre-owned certified 2016 Ford Fusion. I was 95% certain but wanted to think on it a couple of days. Fortunately it was still available on Tuesday. I took a test drive and decided this was what I wanted. I returned the following Saturday to take delivery. Thanks again for a truly painless and dare I say enjoyable auto buying experience! More

Mel Seibel took great car of us, it was Saturday . . . I spoke with Mel Seibel by phone in the early afternoon on Saturday. He helped us about 4 years ago when our daughter bought her first car, so I aske I spoke with Mel Seibel by phone in the early afternoon on Saturday. He helped us about 4 years ago when our daughter bought her first car, so I asked for him by name. He assisted me first by phone in picking out several options for us to see when we came over later in the afternoon. When we arrived, he was ready to assist us with several options. We drove two cars and decided on one that was displayed on the showroom porch. This car shopping trip was a long time coming, as we had shopped with Mel about 6 months ago, but decided to wait, you see, I was very attached to my 1999 Ford Expedition, which when turned in today, had over 533,00 miles! It has been a great car and I really did not want to part with it. My husband accompanied me because he was afraid I would come back home with the 1999 Expedition! I would seriously consider being in a commercial to highlight the reliable Ford brand. Mel Seibel made quick work of getting the vehicle we chose prepped and ready so that it would be ready when the paperwork was completed. He assisted with the paperwork and had great understanding for our needs and complemented us on our great credit!. Robert in the finance department handled that piece quickly and we were soon headed back to meet Mel. He went over details of the car and even parred my phone through the wi-fi. Saying good bye to my old vehicle, was tough, buy Mel made the process go quickly and smoothly. He took great care of us today, and every time we have come over to Five Star Ford! Thanks Mel for helping us get into a new Red Ford Focus today! More

Visit to 5 Star Ford North Richland Hills Great service from Crystal and John. Impressive dealership with many options. Definitely did not feel any pressure. Both Crystal and John listened to Great service from Crystal and John. Impressive dealership with many options. Definitely did not feel any pressure. Both Crystal and John listened to what we were looking for and found us the right deal. The on,y negative I would say is that the process seemed to take longer than other dealers I've been to. Part of it may have been our end though. More

First car buyer. It was my first experience ever buying a car. I had no idea what to expect, as I approached the inside, I told them my reasoning of being there and I It was my first experience ever buying a car. I had no idea what to expect, as I approached the inside, I told them my reasoning of being there and I was helped immediately by William May. After explaining alll my needs for car, we had to see if I was approved to buy a new car, being as young as I am. During the whole process I was always reassured everything would be ok and that we could always figure out what my next steps would be if I were denied. I was very comfortable throughout everything. After a short while it come to be in was approved for the car I wanted! I was so excited and in need at the time. Thanks to William May for making this possible! I am completely 100% satisfied with my car and my sales representative! More