Five Star Ford

Extremely pleasant experience from start to finish! I can not say enough about my car buying experience with Mr. May at Five Star Ford. He made the entire process enjoyable and stress-free. His knowle I can not say enough about my car buying experience with Mr. May at Five Star Ford. He made the entire process enjoyable and stress-free. His knowledge about the vehicles when demonstrating them was not only impressive but very helpful. Then, once I decided on the Ford Edge, Mr. May found the exact combination of interior and exterior colors plus the features that were important to me. He demonstrated a level of professionalism and attention to detail I've never experienced at a car dealership. I would definitely recommend him to all of my friends and family who are looking to buy a vehicle. More

Great Experience - Will Buy Again! We first visited Five Star Ford after visiting several Honda dealers in the DFW metro area and receiving substandard customer service. Both our Sales We first visited Five Star Ford after visiting several Honda dealers in the DFW metro area and receiving substandard customer service. Both our Salesman, John Hilsinger, and our finance manager, Robert Leet, were friendly, personable, kind and gracious. I had my heart set on a Honda Fit for ages, but after one test drive of the Fiesta Titanium, the Fit was a distant memory. I got an amazing car at a fair price, and the purchasing experience was virtually painless (I say "virtually" because it's impossible to be completely patient and relaxed while you're waiting to drive away in your cool car). By far the best car purchasing experience I've ever had. My boyfriend and I will without a doubt continue to purchase cars from Five Star. Thanks again to Robert and John! More

fast, exciting, and grateful My experience at 5 star ford was amazing! My sales rep, Mario Hurley, took his time on finding the right vehicle for me he make sure everything was ri My experience at 5 star ford was amazing! My sales rep, Mario Hurley, took his time on finding the right vehicle for me he make sure everything was right on the car before letting me drive off the lot. He always has a smile on his face and answered every question that I had. More

The most easy car buying experience ever Literally, like the title states- the most easy car buying experience ever! Both Wayne and Jim were so friendly, informative, and most importantly not Literally, like the title states- the most easy car buying experience ever! Both Wayne and Jim were so friendly, informative, and most importantly not pushy! That's my biggest pet peeve when buying a car, and both gentlemen were not pushy! I loved how they gave me honest answers and valued integrity. It truly is a dealership based on Christian values and is like a family. They even helped my better half get taken care of with his new truck. We will definetly be taking our fords here to be serviced and continue to purchase from them in the future! More

Another good experience This is the 6th or 7th vehicle that we have purchased from Five Star Ford. Every one has been a good experience. The service department has always bee This is the 6th or 7th vehicle that we have purchased from Five Star Ford. Every one has been a good experience. The service department has always been attentive as well, More

New F-150 Purchase I wasn't really planning on buying a new truck this year until I saw Fords $0-Down, 0%-APR, for 72-months on just about all of their vehicles. We bou I wasn't really planning on buying a new truck this year until I saw Fords $0-Down, 0%-APR, for 72-months on just about all of their vehicles. We bought my wife's 2013 Edge from Jim Rich in 2012 and I'd told Jim then that if I ever bought another Ford that it would be from him. I called Jim up on a Wednesday and he had the vehicles that I wanted to look at ready on Thursday. I went out and looked at all of them and selected a Ruby Red F-150 Lariat with the 502A package, V-6 turbo, tow package, and a spray in bed liner. The truck was ready on Friday afternoon and I went and picked it up after work and I couldn't more happy with my purchase! More

Buying a car Everyone was nice and friendly. Any questions i had were answered and i what i was asking for he showed me. Overall my experiance was very nice. Everyone was nice and friendly. Any questions i had were answered and i what i was asking for he showed me. Overall my experiance was very nice. More

Awesome experience! I bought a 2016 Ford Focus ST. After making an online inquiry, I was contacted by Chad Ritter, Internet Sales Manager. Let's just say he is patient, k I bought a 2016 Ford Focus ST. After making an online inquiry, I was contacted by Chad Ritter, Internet Sales Manager. Let's just say he is patient, knowledgeable and understands the perspective of the buyer. He knows how the business works and is superb at bringing the desires of the buyer into that world. I felt like I always had his attention and my concerns were always addressed. His communication skills are excellent and he offered several purchasing options considering all the rebate programs offered by Ford. Thanks Chad for a great buying experience! In the Finance Department, David Hill is equally awesome, David explained everything in a way that was understandable. He offered legitimate additional options for the purchase yet was not the least bit pushy when I declined. At one point when there was an issue between what I understood and what he understood to be the process, he took charge, involved that salesman and together they contacted Ford home office to resolve things. I am totally satisfied with how I was treated and with my dealings with David and the finance department! Thanks David! Thanks Five Star Ford North Richland Hills! More

2016 Fiesta for Daughter Initially referred through TrueCar looking at a used Fiesta for my daughter. Her car was totaled and we were trying to replace with insurance proceeds Initially referred through TrueCar looking at a used Fiesta for my daughter. Her car was totaled and we were trying to replace with insurance proceeds. David called me immediately and told me I should look at the 5 Star website because there were some pretty good prices on new Fiestas. I actually hit make my deal and was heading to the dealership when he called and told the car I wanted was sold. David followed up Monday trying to fins something that fit but there was nothing on the lot. .I went to TrueCar again and spoke to a couple of dealerships. In the end, even though I spent a little more than intended, 5 Star had the best deal for a Fiesta SE and David was a great guy to work with. When I am ready for a new Truck I will come to 5 Star and speak to David. More

Great experience!! John Little listened to me express a recent very discouraging experience and met each and every request I had regarding the purchase of a vehicle. He John Little listened to me express a recent very discouraging experience and met each and every request I had regarding the purchase of a vehicle. He made me feel that I was the only customer in the building even though it was crazy busy! I am so thankful that I decided to visit FiveStar Ford. And I'm grateful for John Little making my day a positive experience !!! More