Five Star Ford

New F-150 Purchase I wasn't really planning on buying a new truck this year until I saw Fords $0-Down, 0%-APR, for 72-months on just about all of their vehicles. We bou I wasn't really planning on buying a new truck this year until I saw Fords $0-Down, 0%-APR, for 72-months on just about all of their vehicles. We bought my wife's 2013 Edge from Jim Rich in 2012 and I'd told Jim then that if I ever bought another Ford that it would be from him. I called Jim up on a Wednesday and he had the vehicles that I wanted to look at ready on Thursday. I went out and looked at all of them and selected a Ruby Red F-150 Lariat with the 502A package, V-6 turbo, tow package, and a spray in bed liner. The truck was ready on Friday afternoon and I went and picked it up after work and I couldn't more happy with my purchase! More

Randall's a Rock Star! Randall was extremely helpful in helping me find the perfect pre-owned F150 for me (and yes - I was a bit picky). Randall even called me a few days l Randall was extremely helpful in helping me find the perfect pre-owned F150 for me (and yes - I was a bit picky). Randall even called me a few days later after my initial visit to let me know that a truck arrived that he thoughts I may be interested in seeing. This is quite impressive and really showed me that ... 1) he was truly listening to me during our initial meeting and 2) he was working hard to make a customer happy. Randall even offered to meet me on his day off work to drive the truck. Who does that? Who offers to work on their day off? Well - Randall does - that's who! I appreciate all his effort and am completely happy with my purchased. I must add that my overall experience at Five Star Ford was completely different (and I mean COMPLETELY different) than another experience I had down the road off I-30 (a place I will never return). Randall has earned a loyal customer for Five Star Ford. Thank you! More

F150 purchase I purchased a new F150 only to find numerous mechanical flaws. Joshua Fichter was great he held my hand thourgout the 3 week ordeal.I ended up with a I purchased a new F150 only to find numerous mechanical flaws. Joshua Fichter was great he held my hand thourgout the 3 week ordeal.I ended up with another truck.Justin Allerhelligen was very helpful setting up the sync and delivering the truck,,I am now completely satisfied and have already referred my son and business partner to 5 star,,,,,frankprochaska More

2016 Fiesta for Daughter Initially referred through TrueCar looking at a used Fiesta for my daughter. Her car was totaled and we were trying to replace with insurance proceeds Initially referred through TrueCar looking at a used Fiesta for my daughter. Her car was totaled and we were trying to replace with insurance proceeds. David called me immediately and told me I should look at the 5 Star website because there were some pretty good prices on new Fiestas. I actually hit make my deal and was heading to the dealership when he called and told the car I wanted was sold. David followed up Monday trying to fins something that fit but there was nothing on the lot. .I went to TrueCar again and spoke to a couple of dealerships. In the end, even though I spent a little more than intended, 5 Star had the best deal for a Fiesta SE and David was a great guy to work with. When I am ready for a new Truck I will come to 5 Star and speak to David. More

Great experience!! John Little listened to me express a recent very discouraging experience and met each and every request I had regarding the purchase of a vehicle. He John Little listened to me express a recent very discouraging experience and met each and every request I had regarding the purchase of a vehicle. He made me feel that I was the only customer in the building even though it was crazy busy! I am so thankful that I decided to visit FiveStar Ford. And I'm grateful for John Little making my day a positive experience !!! More

Buying a car Everyone was nice and friendly. Any questions i had were answered and i what i was asking for he showed me. Overall my experiance was very nice. Everyone was nice and friendly. Any questions i had were answered and i what i was asking for he showed me. Overall my experiance was very nice. More

Awesome experience! I bought a 2016 Ford Focus ST. After making an online inquiry, I was contacted by Chad Ritter, Internet Sales Manager. Let's just say he is patient, k I bought a 2016 Ford Focus ST. After making an online inquiry, I was contacted by Chad Ritter, Internet Sales Manager. Let's just say he is patient, knowledgeable and understands the perspective of the buyer. He knows how the business works and is superb at bringing the desires of the buyer into that world. I felt like I always had his attention and my concerns were always addressed. His communication skills are excellent and he offered several purchasing options considering all the rebate programs offered by Ford. Thanks Chad for a great buying experience! In the Finance Department, David Hill is equally awesome, David explained everything in a way that was understandable. He offered legitimate additional options for the purchase yet was not the least bit pushy when I declined. At one point when there was an issue between what I understood and what he understood to be the process, he took charge, involved that salesman and together they contacted Ford home office to resolve things. I am totally satisfied with how I was treated and with my dealings with David and the finance department! Thanks David! Thanks Five Star Ford North Richland Hills! More

Great car buying experience Enjoyed working with Diaz. He's a good dude and prolly the best car buying experience I've ever had so far. I would recommend him to anyone looking to Enjoyed working with Diaz. He's a good dude and prolly the best car buying experience I've ever had so far. I would recommend him to anyone looking to purchase a new vehicle. More

Simple and easy buying experience This dealership has an incredible invenotry, and because of that it is no problem finding the exact model vehicle you want. My salesperson was great i This dealership has an incredible invenotry, and because of that it is no problem finding the exact model vehicle you want. My salesperson was great in finding me exactly what I wanted and was extremely knowledgeable in the F-150 models. He was able to answer every question I had and very polite in negotiation. More

Great Buying Experience Excellent, no-pressure sales environment with very large inventory of new vehicles. Salesman found an additional $1,000 rebate that I was unaware of Excellent, no-pressure sales environment with very large inventory of new vehicles. Salesman found an additional $1,000 rebate that I was unaware of and did not try to sell me the most expensive model. More