Five Star Ford

Very helpful and knowlegdable! Carlos was able to answer all questions we had, didn't pressure us into buying, and was able to compare the vehicle to other vehicles that were of our Carlos was able to answer all questions we had, didn't pressure us into buying, and was able to compare the vehicle to other vehicles that were of our interest and show us "why" the Edge was a better buy. More

Wonerful! This is 2nd vehicle we purchased from Five Star Ford in NRH. From when you walk in to when you leave they make you feel comfortable and go above and b This is 2nd vehicle we purchased from Five Star Ford in NRH. From when you walk in to when you leave they make you feel comfortable and go above and beyond to make you happy. Our sales person Jim was very professional and easy to talk to. The next business day even followed up with me to see how I was liking my new car. From sales to finance Tut gave excellent customer service and did everything he could to get me approved for my vehicle. I would definitely recommend this place over and over again! More

Excellent Service! Pedro Soares was our Service Advisor, and he was extremely helpful with questions about my MPP prior to my visit. He was also prompt about updating m Pedro Soares was our Service Advisor, and he was extremely helpful with questions about my MPP prior to my visit. He was also prompt about updating me on the status of my car while it was there. He even resolved one of the issues with my radio just from having a conversation with my husband when we first got there to drop my car for service (oil change, tire rotation and an issue with A/C System). Great experience! More

Best experience ever The best service as always, and Aaron Dias always makes things. I totally recommend them and ask for Aaron Dias you won't be disappointed. The best service as always, and Aaron Dias always makes things. I totally recommend them and ask for Aaron Dias you won't be disappointed. More

I keep coming back! This is the fourth vehicle I have purchased from Five Star Ford. I have had the opportunity to have Carlos Hernandez as my sales person for the past f This is the fourth vehicle I have purchased from Five Star Ford. I have had the opportunity to have Carlos Hernandez as my sales person for the past five or six years. Carlos is a no-nonsense sales person, listens to the type of vehicle you need, and then works to get the sales price where it needs to be to close the deal. In finance, I had the "Wildman" experience. Kenneth Wilder was patient and professional as I double checked all the numbers to ensure accuracy. If I was not happy with the sales experience I would not keep coming back! More

Add Another Vehicle to Our List of Purchases! What a great group of people! It is very difficult in business to keep a consistent level of service and enthusiasm that is not only high-class, but g What a great group of people! It is very difficult in business to keep a consistent level of service and enthusiasm that is not only high-class, but genuine. We have personally purchased two vehicles from these guys and another three throughout our company, not to mention the countless referrals to others. From sales to service the experience is greatly genuine . This visit started with a call to Jim Rich about looking at a car for my wife and by the end of the day we were in the exact vehicle she wanted. Understanding business, this is a result of having the appropriate inventory on the ground. There wasn't a need to keep looking or to 'order' what was needed; it was just a matter of finding it on the lot. Jim was excellent to deal with which was no surprise since we've done business before. He genuinely remembered me and my wife from my truck purchase. This is where the visit really impressed me this time. When you go into the back office to sign all of the papers, there is a little feeling of nervousness. We encountered Tut, or 'Tedwards' as my wife accidentally called him from his email address. Tut doesn't have the absolute glamorous part of the job, but he made his process fun and very personable. He's really the kind of guy that doesn't need coffee to be in a good and fun mood! I apologize for the long review, but you generally only want to express hatred or gratitude in a review and I am VERY excited to express my gratitude for this company! Thank you for such a fantastic experience! More

Another Great Experience! This is the third new vehicle I have purchased from Five Star Ford-North Richland Hills. Their sales people are knowledgeable, friendly and helpful. This is the third new vehicle I have purchased from Five Star Ford-North Richland Hills. Their sales people are knowledgeable, friendly and helpful. Alayna Richerson was my sales person for this vehicle purchase, and she was very diligent in finding the exact 2015 Ford Edge I wanted, complete with everything I wanted in and on it. She was delightful to work with, kept me informed every step of the way, and made the entire process painless. Thanks to all at Five Star Ford, and especially Alayna. You're the BEST! More

Excellent! I've now purchased 3 vehicles from this dealership. This time I worked with Justin Compton and Tut Edwards, They handled all the details and I have ex I've now purchased 3 vehicles from this dealership. This time I worked with Justin Compton and Tut Edwards, They handled all the details and I have exactly the vehicle I wanted. Thank you Justin and Tut! More

Awesome service!! Love the personnel at 5 Star Ford..........they are all truly 5 star!!!! Carlton and Marisa took excellent care to make sure they got me in the vehic Love the personnel at 5 Star Ford..........they are all truly 5 star!!!! Carlton and Marisa took excellent care to make sure they got me in the vehicle I wanted. Great job as always!! More

Recent Purchase This is the second time my family has purchased a vehicle from Five Star. This time, my salesperson was Ms. Lopez, and she was excellent. We made our This is the second time my family has purchased a vehicle from Five Star. This time, my salesperson was Ms. Lopez, and she was excellent. We made our wishes known, and she went above and beyond to achieve our goals for a new car. We had the "Freddy Finance Experience", which was fast and painless. I'd definitely recommend this dealership for others. Both experiences have been great. More