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Five Star Ford
North Richland Hills, TX
8,633 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,633 reviews
July 18, 2015
Great customer service So happy got a deal that fit my budget and the car I wanted. Love the service my family received Five Star is correct !!! Love my car!!!! So happy got a deal that fit my budget and the car I wanted. Love the service my family received Five Star is correct !!! Love my car!!!! More
by Serna, Maria 37
Employees Worked With
Jim Fairweather, Jack Geier
July 17, 2015
Smooth and easy. Alfred was very helpful and professional through the whole process. He was very knowledgable about the truck I was purchasing. Would recommend him an Alfred was very helpful and professional through the whole process. He was very knowledgable about the truck I was purchasing. Would recommend him and 5 star to anyone. More
by alsheril
Employees Worked With
July 17, 2015
Excellent Experince I recommend this dealership because the treatment they gave me and my family was excellent. They answered all are questions and doubts and helped us. I recommend this dealership because the treatment they gave me and my family was excellent. They answered all are questions and doubts and helped us. More
by cowgirlyasmine
July 17, 2015
Great Experience I have now purchased five new vehicles from Rick Dike and would recommend Five Star Ford and Rick to anyone and everyone. Recently, I bought new cars I have now purchased five new vehicles from Rick Dike and would recommend Five Star Ford and Rick to anyone and everyone. Recently, I bought new cars on back-to-back weekends and the experience was exceptional - quick, easy and straightforward. More
by Seifert
Employees Worked With
July 16, 2015
Purchase new car I have purchased from Rick Dike before and would highly recommend him. The overall experience was great! From the test drive to purchase everything I have purchased from Rick Dike before and would highly recommend him. The overall experience was great! From the test drive to purchase everything went very smoothly. I got the vehicle I wanted for a good price and a good buying experience. More
by cindyrowland14
July 16, 2015
Happy Happy Happy Bought a 2103 honda accord from five star ford.Greg Foster awesome salesperson kudos to you and Kenny Wilder!!! Loving my honda accord!!! Sam Pack's Bought a 2103 honda accord from five star ford.Greg Foster awesome salesperson kudos to you and Kenny Wilder!!! Loving my honda accord!!! Sam Pack's Five Star is the best!!! More
by casper2
Employees Worked With
Greg Foster, Kenneth Wilder
July 16, 2015
Wonderful experience. Excellent employee for 5 Star Ford. Straight forward approach to his customers. Can do attitude. The best thing about my purchasing experience was tha Excellent employee for 5 Star Ford. Straight forward approach to his customers. Can do attitude. The best thing about my purchasing experience was that he was empowered by his management to get this deal done. Very quick and precise ok deal from his desk manager. I will be back and so will my friends and relatives. More
by brahmasno1
Employees Worked With
July 16, 2015
Bought 2015 F150 We had communicated with Jason via email before going to the dealership. He had the truck ready and waiting for us to drive. Let us take a no pressu We had communicated with Jason via email before going to the dealership. He had the truck ready and waiting for us to drive. Let us take a no pressure test drive and let us figure our what WE wanted. Our last two experiences were awesome with different dealerships, and this one lived up to that as well! Jason was courteous, honest and welcoming. Our truck search took less than 24 hours, thanks to his help! More
by Armywifelong
Employees Worked With
July 15, 2015
New truck same salesman: I just bought a 2015 Ford F-150 from Five Star Ford. Great service great people. I would not want to use anyone but Rick Dike or Lee. Not because the I just bought a 2015 Ford F-150 from Five Star Ford. Great service great people. I would not want to use anyone but Rick Dike or Lee. Not because the others are not great too but because Rick and Jim drop everything to Listen to our needs. Always feel like we are the only ones on the lot because of the attention we are given. Please drop by and see Five Star Ford NRH. fourth vechicle with them, won,t be the last. More
by marcb
July 15, 2015
No Hassle, Great Service! Just bought a 2015 Ford Explorer from Five Star Ford and couldn't have been happier with my purchase. Kudos to Chad for taking great care of us and m Just bought a 2015 Ford Explorer from Five Star Ford and couldn't have been happier with my purchase. Kudos to Chad for taking great care of us and making the car buying process seamless. More
by Jmac279
Employees Worked With
Chad Ritter
