Five Star Ford

Service Trifecta This is the third vehicle we've purchased from Five Star Ford, and the second with Crystal and John. Both have been great to work with from start to This is the third vehicle we've purchased from Five Star Ford, and the second with Crystal and John. Both have been great to work with from start to finish. I was looking for an F-150 and had a set of must haves along with some nice-to-haves. They found a truck that hit all of the required features and most of the nice-to-haves as well. They also worked with us to keep things within budget. When it came to financing, Bob was easy to work with and very personable. He also found that we were eligible for an extra $1000 in incentives when he reviewed the purchase, which was certainly a welcome bit of news. As it happened, the day we were going to take delivery was the day before my birthday as well as a Friday, but there was a small mishap while the truck was being washed, so they had to wait for Monday to get it fixed. Crystal delivered the truck personally to our house Monday evening and even had the back seat filled with balloons and a thoughtful gift to celebrate my birthday. I'd say that this is service beyond the call and I was impressed by the experience. More

return customer I recently bought my second car from Five Star Ford with the help of Carlos Hernandez. Based on my online research, the dealership had the biggest inv I recently bought my second car from Five Star Ford with the help of Carlos Hernandez. Based on my online research, the dealership had the biggest inventory and best prices as compared to others in the DFW metroplex. Carlos was extremely knowledgeable, friendly, and helpful throughout both car buying experiences. More

She wont steer you wrong! Thanks to Doreen Parker, I feel no regrets spending my hard-earned money on a NEW 2014 F150, XLT SuperCrew, 4X4, Chrome Pkg. thousands less than MSRP. Thanks to Doreen Parker, I feel no regrets spending my hard-earned money on a NEW 2014 F150, XLT SuperCrew, 4X4, Chrome Pkg. thousands less than MSRP. I FEEL I GOT A DEAL, she also helped me get the bed-lining and extra window tint done before taking it off the lot. Choice! I did do the research online, but found out many other vehicles with bargains were not online because the vehicles get shuffled between other Ford lots so updates are not always current. YOU GOTTA WALK THE LOTS. Doreen Parker did exactly that with me, we saw every pick-up you could think of. She remembered every detail I wanted in my Vehicle and found it, hiding in the middle of the sea of 2015's. Before taking the vehicle home we went through a host of things such as Service Dept. I was introduced to a Service Agent that has been there 10+ years, he gave me advice on the care of my pickup, I was introduced to those in the Parts Dept, they answered questions I had, I also had a visit with Five Star Ford Management to ask me questions about the Service I received, he even inspected the vehicle to ensure that there was nothing left out...Management did that. :) I am a satisfied customer, thank you Mrs Parker for the smooth transaction, thank you Service Dept. Parts Dept and Management for helping me make this big decision feel right. It is much appreciated. Doreen I forgot the name of your boss that came out to talk to us and inspected the truck, I was still shocked at the great vehicle I got. Tell him thanks! More

Excellent Dealership and Staff Just purchased a new F150 XLT after having my old one for ten years. William May was my salesman who made buying my new Ford a truly excellent buyin Just purchased a new F150 XLT after having my old one for ten years. William May was my salesman who made buying my new Ford a truly excellent buying experience. His goal was to assist me in getting the truck I wanted no matter how many times I changed those wants. William either answered all my questions or went and got the answers so that all the information given to me was current and correct. Closing on the deal was a " Tutman Experience " by Tut who has been with 5 Star for 12 years and I can see why. Everyone I met at the dealership was friendly and easy on the customer, no pressure. More

State Inspection & The Works Service As always Mr. Pedro Soares provides excellent customer service and care. Took my 2010 Ford F-150 King Ranch in for State Inspection, Oil & Filter Chan As always Mr. Pedro Soares provides excellent customer service and care. Took my 2010 Ford F-150 King Ranch in for State Inspection, Oil & Filter Change and Tire Rotation!. Had a 7:45 am appointment with Pedro and by 8:51 am my truck was ready! I cannot say enough kind things about how Mr. Soares treats you from the time you arrive until you leave. This is what customer service and care is all about! Thank you Pedro! More

Trustworthy Rick Dike was incredibly trustworthy, knowledgeable, and nice. He helped me find the car I wanted under the budget that I had. I would highly recommen Rick Dike was incredibly trustworthy, knowledgeable, and nice. He helped me find the car I wanted under the budget that I had. I would highly recommend anyone looking for a car to visit Five Star Ford. More

Excellent service Aaron Diaz with Five Star provided top notch service throughout my purchase His professional attitude and experience provided me with the easiest and Aaron Diaz with Five Star provided top notch service throughout my purchase His professional attitude and experience provided me with the easiest and carefree truck purchase. I highly recommend Aaron and all the professionals at this exceptional dealership. Bob Little in finance was easy to talk to and extremely helpful in getting this great deal done, More

Just Purchased 8th Car from this Wonderful Lady! Whenever we need a car we go to Doreen, we tell her about our needs and she finds exactly what we are looking for. She has been able to get our teenag Whenever we need a car we go to Doreen, we tell her about our needs and she finds exactly what we are looking for. She has been able to get our teenage daughter into 2 cars that were dependable,economical, and sporty. She treats us us like family and so does the rest of the staff there. We will continue to refer and buy from her and this dealership for many years to come. More

Excellent "No Hassle" New Car Purchase! I spent many weeks researching the Ford Focus ST. After making up my mind to buy this car, I reached out to Five Star Ford to inquire about a Focus ST I spent many weeks researching the Ford Focus ST. After making up my mind to buy this car, I reached out to Five Star Ford to inquire about a Focus ST they had on the lot that fit all of the options I had in mind. Lee Clanton responded to my email within 15-20 minutes along with all of the information I had requested. I called later that day to setup a test drive and he already had the key and was ready for my test drive. When I showed up at the dealership, the car was waiting out front with the engine running along with the A/C to cool the inside of the car. After a short informative test drive, we started looking at the how much the car would cost. The numbers Lee gave me matched the numbers he provided me via email earlier that day. Since Ford had a special 0% financing deal, I filled out the paperwork and met with Bob Little in Financing. After working with Bob to finalize the loan and other paperwork, I became a proud owner of a new 2015 Focus ST. In all of the 10+ cars I've purchased in my life, Bob was the best Finance guy I've ever had the pleasure to work with. In summary, both Lee Clanton and Bob Little made this the best car purchasing experience I've ever had. Within 2-3 hours after walking in the door, I was driving home in my new car. I will DEFINITELY buy my future cars from Five Star Ford. I will also recommend them to my friends and family. Thank you Five Star Ford! Excellent customer service on your part! More

Excellent Dealership and Staff! Just purchased our first new vehicle with Five Star Ford and the experience was amazing! Jim Rich was our representative and he provided magnificent s Just purchased our first new vehicle with Five Star Ford and the experience was amazing! Jim Rich was our representative and he provided magnificent service! Mr. Rich made sure he answered all of our questions and went above and beyond our expectations as a knowledgeable and supportive team member at this location! I highly recommend this dealership and Mr. Rich to everyone who asks about our new Ford F150! More