Five Star Ford

Return Trip I bought a new car for my wife at Sam Pack's in NRH yesterday. It was our 3rd time to buy there. We enjoyed the experience immensely. Hector is very k I bought a new car for my wife at Sam Pack's in NRH yesterday. It was our 3rd time to buy there. We enjoyed the experience immensely. Hector is very knowledgeable, informative and friendly. He's not at all pushy. Definitely the kind of guy I could sit down with for a cup of coffee. Tut made the financing quick and understandable. He made it look easy. And he too is a great, friendly guy. We'll be back for a 4th visit when I need a new truck! More

New car purchase The process of buying a new vehicle was painless and I appreciate that there were no hidden costs, everything was as it stated online and at closing. The process of buying a new vehicle was painless and I appreciate that there were no hidden costs, everything was as it stated online and at closing. More

Reason they are 5 Star Ford My wife purchased a 2014 mustang from David Hyche earlier this year and today was the vehicle's first oil change. The guys in the shop found a non rep My wife purchased a 2014 mustang from David Hyche earlier this year and today was the vehicle's first oil change. The guys in the shop found a non repairable puncture in one of the tires, and informed my wife that it wasn't covered by our plan. After she called me and we talked to David and Scott Wilson in service, he explained why it wasn't covered and what we can do to make sure we are covered in the future. These guys are top notch when it comes to taking care of the customer even when the customer isn't covered. The professionalism and honesty is great. Thank you to Scott Wilson and David Hyche for everything, My wife and I will definitely be back for service and for that truck I have had my eyes on. More

Great Experience The vehicle I was driving started having engine issues, and the repairs were getting pricey. I went to another dealership prior to coming to Five-Sta The vehicle I was driving started having engine issues, and the repairs were getting pricey. I went to another dealership prior to coming to Five-Star Ford. Once I got to Five-Star, I knew it was the right place to be. My experience was stress-free and easier than I had experienced previously. Alfred El-Darazi and Bob Little made the process seamless. I would highly recommend Five-Star Ford to my friends and family. More

Great experience Chad was great to work with. He replied promptly with the needed information and made the entire process fast and efficient. I would definitely recomm Chad was great to work with. He replied promptly with the needed information and made the entire process fast and efficient. I would definitely recommend him if you are looking for a new car. More

Michelin Tire Fiasco Resolved. Thank you Jonathan On a previous visit to Five Star I had some work done. I had informed Jonathan I had put new struts and tires on the front and wanted an alignment do On a previous visit to Five Star I had some work done. I had informed Jonathan I had put new struts and tires on the front and wanted an alignment done. He asked me where I had bought my tires, I told him NTB. He said he wanted to let me know that they did price matching or lowest price on tires, for future reference. I thanked him. On June 25th 2014, my new truck tire picked up a nail. It was late in the afternoon and the leak was far too pronounced to take the tire back to NTB in Grapevine TX . I went to the local Firestone Store and and I told the young man that my tires came from NTB and they were new, it really was bad that I already had need for a patch. He looked at the one tire, and told that if he fixed the tire it may cost me my warranty. He went further and showed me the date code of the tire and told me for a new tire this tire was made Feb. 5, 2008. On further inspection of my other new tire and one that I had put on my truck at the end of 2012 each and every date code was different and three were over 5 year old when purchased. I contacted NTB and they were infatic that they could sell tires that were in their warehouse with date codes up to 10 years. I then called Michelin and spoke with their Customer Service man and he told me no more than 5 years. I then called back the man at NTB and he was less than helpful. I explained to him that I did not want any tires, I wanted a refund of my money. He said he would have to see the tires and see what he could do. I told him that the tires were singing on my truck and all i wanted was a refund of my money. PERIOD. I had purchased the tires June 12, 2014, this was well within my 30 day money back time frame. He then again said he would have to look at the tires. I told him there was no way that I could drive my truck out there for him to look at my tires, when I well knew that I had the Michelin guarentee behind me and that NTB was stockpiling tires with date codes as far back as 10 years. I brought my truck to Jonathan Pankrez and explained my delima. He dealt with my issue and got me into new tires and handled my situation with the upmost care. Jonathan has always been an exemplary service representative for Five Star Ford and I comment him on his ongoing effort to keep the customer informed and and our vehicles in top working order. Thank you Jonathan and Thank you Ford for Certified Service people like Jonathan Pankrez More

Surprisingly, Completely Satisfied I have to say that after being rear-ended in my old car, it being totaled and then dealing with insurance I did not expect the car buying experience t I have to say that after being rear-ended in my old car, it being totaled and then dealing with insurance I did not expect the car buying experience to be enjoyable. But that is exactly how I found my experience to be at Five Star Ford. As a woman buying a vehicle on her own, Alfred El-Darazi was personable, friendly and informative. I shopped around at other dealerships and was confronted with salesmen who were condescending and rude. Alfred listened to what I had to say and helped me get into the 2014 Ford Escape that I wanted. I appreciate his happy and helpful demeanor and found working with Alfred to actually be a joy. I definitely recommend Five Star Ford and I suggest that you ask specifically for Alfred El-Darazi for terrific service. More

Great Experience!! We came into Five Star Ford searching for a vehicle with good gas mileage and enough room for our family. Our salesperson, Alfred, was very helpful in We came into Five Star Ford searching for a vehicle with good gas mileage and enough room for our family. Our salesperson, Alfred, was very helpful in helping us to pick out a vehicle according to this criteria. He was very patient in showing options that would fit our needs and our budget. He was also very knowledgeable about the features of each of the vehicles he chose for us to decide on, and at no time tried to pressure us into buying any one particular vehicle. We would definitely recommend that anybody looking to purchase a new or used vehicle, ask for Alfred. After settling on the vehicle we felt would best fit our needs, we were directed to Tut Edwards in finance. Tut did an outstanding job of fully explaining the vehicle pricing and additional options for us to consider. Just as Alfred had been, Tut made every effort to leave every decision up to us. We were never pressured into purchasing additional items that would unnecessarily drive up the price of our vehicle. We walked out (after signing our paperwork, of course) confident in our purchase and very pleased with the entire experience! More

Very happy Chad worked with us for over a year as we worked to find the right car for us. He was extremely patient, understanding of our crazy schedule and when Chad worked with us for over a year as we worked to find the right car for us. He was extremely patient, understanding of our crazy schedule and when we did find the car he made suggestions that saved us thousands! We would use him again in a heartbeat. More

100% Satisfied Again This is the second F150 I've bought from Lee and the third vehicle from Five Star Ford. Even though I bought a CPO vehicle, I was treated as though I This is the second F150 I've bought from Lee and the third vehicle from Five Star Ford. Even though I bought a CPO vehicle, I was treated as though I was buying a brand new truck. I have never spent more than 2 hours at the dealership from the time I arrive to when I am taking delivery of my vehicle. Can't say enough good things about the staff and especially Lee. Thanks again for the great service. More