Five Star Ford

Buying our new vehicle from Five Star Ford was a pleasant experience. Highly recommend James Garrett and his team that made our purchase easy, fast, and no hassle. Very personable, James made sure he was ab experience. Highly recommend James Garrett and his team that made our purchase easy, fast, and no hassle. Very personable, James made sure he was able to find the exact vehicle that we wanted. He worked hard for us to make sure we were happy. We would highly recommend James and this dealership for their vehicle needs. More

The 5 Star Ford team and our sales associate Chad Ritter were wonderful to work with in the purchase of our new vehicle. They were professional and personable and make the entire process as easy and comfor were wonderful to work with in the purchase of our new vehicle. They were professional and personable and make the entire process as easy and comfortable as possible. I have always appreciated the integrity of the 5 Star family, and this most recent experience confirmed my appreciation for the way this company does business. All of our needs were met, the process was handeled quickly, and we were not pressured by anyone at anytime through the descision making process. Thank you 5 Star Ford and Chad Ritter for your help and the quality of your dealership. More

We visited several Dallas area dealerships and found Five Star to be, without a doubt, the nicest, friendliest of them all. From the helpful staff to the CLEAN SHOWROOM and RESTROOMS it was a great experienc Star to be, without a doubt, the nicest, friendliest of them all. From the helpful staff to the CLEAN SHOWROOM and RESTROOMS it was a great experience. Did not have a long wait to get into aftermarket or finance. That was much appreciated as well. I truly do not have one complaint about our experience. I do have one suggestion - as a WOMAN - I found it intimidating to pull up in the parking spot and have 6-7 salesmen standing there in front of my car, waiting to grab a customer.... they were all friendly, but again, as a WOMAN, I found myself not wanting to open the car door and get out to go and do business with Justin, whom I was there to see for my Flex. Just a thought... Susan K. Rohe More

Diron will get what ever you are looking for, and he will work with you at any expense to make you happy. Very satisfied with his work to get me the truck that i wanted, at a price that i liked. Thanks aga work with you at any expense to make you happy. Very satisfied with his work to get me the truck that i wanted, at a price that i liked. Thanks again Diron L. More

Arriving at Five Star N Richland Hills, we were greeted with genuine friendliness by a rep when we walked to the main entrance. The salesman asked if we had an appointment with anyone and he immediately l with genuine friendliness by a rep when we walked to the main entrance. The salesman asked if we had an appointment with anyone and he immediately located Rick Dike when I told him, Yes we do. This was our 3rd car purchase through Rick Dike; the only sales rep we've done business with in the last 11 yrs. Although it's been 9 yrs since our last purchase, when I contacted Rick on Wed 11/16/11, he remembered that we live in Flower Mound. He went to work for us right away and delivered more than we expected in value, vehicle quality and professionalism. Rick is an exemplary individual and sales person, a professional who enjoys his work and likes people. We are planning another vehicle purchase for our son in 2012, 3rd Quarter, at Five Star N. Richland Hills, through Rick Dike. Thank you, Rick. A special thanks to Daniel Flores, Finance Mgr, who treated us with utmost friendliness and professional care. After executing the paperwork, Lee Clanton amazed us with the SYNC capability of our vehicle. Lee spent time with us demonstrating SYNC while I was driving. Thank you, Lee. Five Star Ford N. Richland Hills is an outstanding team. A pleasure purchasing a vehicle there. More

An inquiry was made last Sunday night. By mid-morning Monday, I had an e-mail from Rick Dike, Sales Manager at Five Star in North Richland Hills. Rick and I communicated via text and e-mails as I was ou Monday, I had an e-mail from Rick Dike, Sales Manager at Five Star in North Richland Hills. Rick and I communicated via text and e-mails as I was out of town on a business trip. By Tuesday morning, Rick had set aside the vehicle I described, a Lariat 4X4 with the EcoBoost engine, given me the pricing and then waited for me to get back in town. This morning (Friday), my wife and I made our way to Five Star, a 70 mile trip, and the real amazement began. Rick Dike was there waiting for us and handed us off to Lee Clanton, the Guru of SYNC! Lee showed us the vehicle and demonstrated the SYNC capabilities. We were introduced to Bob Little, our Business Manager, and proceeded through the most painless paperwork session we've ever encountered! After the paperwork was done, Rick and Terry Rich were waiting for us. What an experience! Those are real people and they treated us like real people! Lee gave us an intense course on the SYNC system which, in and of itself, is amazing. He even called us on our way home, as a test, to determine if we knew how to use the system. More

Betty was polite on the phone and over email. However, for reasons I cannot explain she would not beat or even match a price I received in writing from Bankston Ford in S. Fort Worth on a 2012 Mustang. S for reasons I cannot explain she would not beat or even match a price I received in writing from Bankston Ford in S. Fort Worth on a 2012 Mustang. She was about $1K over their best offer. I'm glad I live in an area with several Ford dealerships to choose from. It would have been a special order car, so it was a guaranteed sale. More

Tut was very attentive to what we were interested in looking and and got the right truck on the 1st try. The financing department was a very quick process as well. looking and and got the right truck on the 1st try. The financing department was a very quick process as well. More

Unlike one of your competitors, Josh Ingram paid attention to our requirements for a new Super Duty F-350. He didn't try to sell us more truck than we felt we needed. He was very responsive during t attention to our requirements for a new Super Duty F-350. He didn't try to sell us more truck than we felt we needed. He was very responsive during the negotiation process, and came back with a price we could not pass up, even though we had planned to go look at GMC pickups. Needless to say, we passed on GMC, and purchased the F-350 about an hour after walking into the dealership. The key was he listened to us, and got us a price we could handle. We also purchased the Maintenance and the Service plans. We felt that the options were explained to us in an understandable manner, and there was no pressure to buy. We needed some accessories, i.e. bed liner and transfer of a 5th wheel trailer hitch. The work was done in a timely and professional manner. We will be very happy if our future relationship with Service is as satisfactory. The ability to schedule an appointment on line is a great feature. Also, the class on Sync is a great idea. My last purchase at 5 Star was in 1997 (I still have that F-150). The buying experience has improved since then. The dealership has a different feel now than it did then. I'm looking forward to working with the Service Department to keep our truck in top towing shape. More

My wife and I have purchased 13 new cars from 5 Star. Simply the best team around...bar none. Sales, Service, everything! I have referred people to 5 Star based on our experiences. I wouldn't if I thoug Simply the best team around...bar none. Sales, Service, everything! I have referred people to 5 Star based on our experiences. I wouldn't if I thought for a second they wouldn't be as satisfied as we have been. More