Five Star Ford

We liked Lee. We got a recommendation to use him as our salesman and that was very helpful. We did not like the way Ford/Fivestar handled our trade-in situation. In 2004 they sold us a flawed engine th salesman and that was very helpful. We did not like the way Ford/Fivestar handled our trade-in situation. In 2004 they sold us a flawed engine that has proven problems, which should have been corrected by recall or notice and then when we go to buy a new Ford F250 you offered us zero- literally $0, for our trade-in. That smells. You sell "value and highest resale" but that is just BS. That diesel should go 300,000 miles without the problems we had and Ford just figured it was our problem and offered us $0 at trade-in when we're buying a new one! The only reason we stayed with Ford instead of buying the Chevy/GMC 2500 or the Ram 2500 was the bed size was bigger - 6'10" (wall to gate) and we needed that. More

Everyone was helpful from the minute I walked in the door. They answered all my questions, were completely honest about my trade-in, and let me have it back before it was too late. Plus, they were kno door. They answered all my questions, were completely honest about my trade-in, and let me have it back before it was too late. Plus, they were knowledgeable and courteous without being high-pressure. Had a great experience. More

The buying experience I had at 5 Star Ford in NRH was great. Rick Dike was very helpful in finding the exact truck I wanted. He had my trade-in appraised and offered me a very fair price on it. From s great. Rick Dike was very helpful in finding the exact truck I wanted. He had my trade-in appraised and offered me a very fair price on it. From start to finish he did everything he possibly could do to make sure I was happy with the transaction. Rick got me in and out of the dealership quickly so I could get back to work . I will definitely be back to see Rick when I need another vehicle for my wife, sons etc. Lee Clanton was also very helpful in explaining the sync system in my new F-150. He is an expert on it and he made me comfortable with how it worked before I left the dealership. Thanks again for making my buying experience a fantastic one. More

Sherry Goodwin was tremendously helpful in making this deal happen quickly and the finance person was equally helpful. I needed to get this truck for my son to have to take to college in a matter of two d deal happen quickly and the finance person was equally helpful. I needed to get this truck for my son to have to take to college in a matter of two days and Sherry and her team got it done. More

I would to say that Mr William Perez was a very qualified saleman. He was very kind, quick with his answers when asked. He worked very very hard to meet what I was wanting to pay. He went far and above to saleman. He was very kind, quick with his answers when asked. He worked very very hard to meet what I was wanting to pay. He went far and above to help us out. The next time I am wanting another vehicle I sure hope he is still at Five Star. This was the first time that Five Star has dealed with me.....I have been there 4 times and no one would deal with me and I explained this to Mr Perez and he stated he wanted to be the first person to get my business at Five Star...and he did..So, Mr Perez is a very excellant saleman...Thanks again Mr Perez More

We have been relocating from Europe to the US and had to get two cars. Doreen Parker did a fantastic job throughout the process. We ended up with a 2011 Ford Expedition and a 2011 Ford Taurus. Doreen knows get two cars. Doreen Parker did a fantastic job throughout the process. We ended up with a 2011 Ford Expedition and a 2011 Ford Taurus. Doreen knows what customer service means! 5-Star Ford will be for sure our first choice when it comes to buy an additional car. More

I was very satisfied with service work on a previous vehicle (the one I traded in.) I had a low pressure sales experience when purchasing a certified preowned vehicle. I did not like being pressured by vehicle (the one I traded in.) I had a low pressure sales experience when purchasing a certified preowned vehicle. I did not like being pressured by the financial person to take the extended warranty, security etching, etc. More

This is my second car I have bought at Five Star Ford, and it has been a great experience both times. I feel like I have received a great price both times. This last time, I dealt with the sales manager and it has been a great experience both times. I feel like I have received a great price both times. This last time, I dealt with the sales manager, Rick Dike. Rick is the fairest, friendliest, most professional, and non-pushy person I have ever dealt with in buying a car. I bought a used car this time, and I went in knowing what I wanted and what I wanted to pay. Rick got me a newer model with more options at a better deal then I had expected. I wouldn't go anywhere else. More

I was very pleased with my experience with Sam Pack's Five Star Ford. The level of service that I recieved from my salesman and all of the managers involved was impecable and very personal. I would rec Five Star Ford. The level of service that I recieved from my salesman and all of the managers involved was impecable and very personal. I would recommend Sam Pack and Sam Limo to anyone! More

We had no intention of actually purchasing a car yesterday---we only planned to start looking at vehicles. We left with two brand new vehicles! This was the best car-buying experience we have ever yesterday---we only planned to start looking at vehicles. We left with two brand new vehicles! This was the best car-buying experience we have ever had! (I have always detested car shopping in the past!) Doreen Parker met us at the curb and made us completely comfortable from the introductions through the syncing of our phones on our new vehicles. Jeff made us comfortable talking about how we could work out payments with which we were comfortable. Mike took us painlessly through the paperwork and ALL made us feel like we were going to be taken care of for years to come. I have already recommended 5-Star Ford AND Doreen to friends. Thank you, Doreen, for showing us how I could pay off the note on my car and get a brand new one. When she asked my husband what he drove and led us to discover he could exchange his F-150 for a brand new one, we were floored! He LOVED his first truck and never expected he might want another, but he is thrilled with his larger, more elaborate truck. In case you couldn't deduce this, we had a great experience with 5-Star! We'll be back and send others!!! More