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Five Star Subaru of Grapevine
Grapevine, TX
4,151 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,151 reviews
Verified Customer
March 08, 2023
This is our fourth car from James and Five Star. Excellent service and always prompt and courteous. Would highly recommend and will return again. Excellent service and always prompt and courteous. Would highly recommend and will return again. More
by kustermichael
March 08, 2023
Five Star did exactly what they said they would do, with no surprises, changes or other deviation. All options were presented simply as options without traditional dealer high pressure. It was a very refr no surprises, changes or other deviation. All options were presented simply as options without traditional dealer high pressure. It was a very refreshing engagement. Chief did a great, just the right amount of follow up information sharing. Great job guys. More
by MBGL550
Employees Worked With
Other Employees :
Jeff Davis
March 07, 2023
James Inim was extremely professional, informative and overall an excellent example of what customer service should be. Highly recommend him and this Subaru dealership. overall an excellent example of what customer service should be. Highly recommend him and this Subaru dealership. More
by C.r.hershey1993
Employees Worked With
March 07, 2023
Clay handled everything flawless. We were looking for a specific type of new Subaru Crosstrek, and he found what we wanted and had it brought to his location. We came from out of stat We were looking for a specific type of new Subaru Crosstrek, and he found what we wanted and had it brought to his location. We came from out of state, and he picked us up at the airport. Everything went well and we drove the Crosstrek home. More
by dannielson
March 07, 2023
We bought our 2018 Subaru at 5 Star Subaru in Grapevine five years ago. That whole process was the best of many years of car buying and the service department has been very professional, and friendly. I st five years ago. That whole process was the best of many years of car buying and the service department has been very professional, and friendly. I still love my car and plan to have it for many more years snd will always deal with 5-Star. More
by Patichenor
Employees Worked With
March 07, 2023
The vehicle we came for was not there, website should have said in transit. We drove all the way from Heath. BB was great and worked very hard to make us happy and find a vehicle. Only suggestion, car have said in transit. We drove all the way from Heath. BB was great and worked very hard to make us happy and find a vehicle. Only suggestion, car should have been washed while we were in finance so it would be ready to go. Also, someone should have checked tires before releasing. Low tire light came on halfway home. BB gets 5 stars, 4 stars for dealership due to other issues More
by kerryharlan
March 05, 2023
Clay was great. He worked hard to find the right deal for me and my budget. I was frustrated however when 4 days later I received a phone call from Kenny in finance He worked hard to find the right deal for me and my budget. I was frustrated however when 4 days later I received a phone call from Kenny in finance department stating that his GSM decided not to work with the lender I signed a contract with. I had a difficult time getting into a vehicle already due to my credit score being lower than I thought initially. It was super frustrating and stressful for me. He said he would call me back but I waited 3 hours nearly and sent an email. I didn’t understand why their GSM would tell them to go ahead and finance it and then backtrack 4 days later after I had already been driving and insuring the car. It seemed pretty crappy to me to go back on a signed contract and $8500 down payment. Fortunately Clay called back later and said he had spoken with them and they decided to do the right thing and honor the contract with the lender this time. But like, dang. That was super uncool and unnecessary in my opinion. I also was frustrated that I didn’t receive my temporary registration paper and copies of everything I had signed until I had to contact them Monday and ask for them. I was recommended to them by two close friends, and I’ve heard nothing but great things about Five star Subaru, but I honestly do feel like they dropped the ball with me. Kinda a bummer More
by embersmomma1222
March 05, 2023
BB is a great salesman. - makes you feel at home.- very professional and most courteous - makes you feel at home.- very professional and most courteous More
by rtay052271
March 04, 2023
Dylan Patrick was a great help, and played a big part in my choice of dealer. my choice of dealer. More
by joeyd89.jd
