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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,160 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,160 reviews

February 01, 2023

Very friendly and professional staff, adhere to customer needs. Great! Prices for used car market compared to others surrounding dealerships. More

by dannycandys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mirbahaeddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Five Star Subaru of Grapevine responded

Dannycandys, Thank you for taking the time to rate your Five Star Subaru shopping experience. We welcome you to stop by or give Bill or me a call at 817-438-1700 any time you need our vehicle advice. We continue to be here for you! Best Regards, Doug Laymon, Sales Manager

February 01, 2023

Service was good would have liked more for trade in but good service Thank you More

by armandofitz22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hendricks
Feb 02, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, armandofitz22, on your purchase at Five Star Subaru. We remain available for your questions at 817-438-1700. Helping you enjoy your new vehicle is important to us. Thank you for shopping at our dealership and for sharing your experience. Sincerely, Doug Laymon, Sales Manager

January 30, 2023

I was an easy customer to work with; I knew exactly what I wanted and had everything I needed lined up. Five Star took that and made it even easier. Derek was an amazing help, the sales team worked to get m More

by Aaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Five Star Subaru of Grapevine responded

Hello Aaron! It is always great to hear from our Five Star Subaru customers. Thank you for recognizing Derek and his efforts to help you with the purchase of your new Subaru. Expect the same transparency and professionalism in our service department. We look forward to your calls at 817-438-1700. Best Regards, Doug Laymon, Sales Manager

January 29, 2023

Great salesman and finance person- not pushy, very patient. I really enjoy talking to them. More

by mickeymouse091955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Five Star Subaru of Grapevine responded

Mickeymouse091955, Thank you for shopping at Five Star Subaru. We appreciate your feedback and recommendation. Customer service continues when you call us at 817-438-1700. We are here to help you enjoy your Subaru. Best Regards, Doug Laymon, Sales Manager

January 29, 2023

Excellent! !!!!!!!!!’your Service is Exceptional!!!!and has been great over the last 4 plus years I have depended on you to take great care of the service on my More

by Jerry.McDonald 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Z
Jan 30, 2023 -

Five Star Subaru of Grapevine responded

Jerry, Thank you for rating your service visits at Five Star Subaru. We want to keep you in your Outback for many more years. Let us know when you have maintenance questions any time at 817-438-1700. Your loyalty is appreciated! Best Regards, Dylan Hulme, Service Director

January 28, 2023

Very good experience. John Masqueda kept communication frequent and clear. No issues with final price or hidden fees. More

by lmbtx72
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 29, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, lmbtx72, on the purchase of your new Subaru. John and I welcome your technical or maintenance questions at 817-438-1700. A complete customer experience continues to be a goal. Thank you for your business and review, Doug Laymon, Sales Manager

January 28, 2023

Loved working with Casey. I would highly recommend her to friend. It was a very smooth buying experience. More

by brentmrogers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 29, 2023 -

Five Star Subaru of Grapevine responded

Thank you, brentmrogers, for rating your Five Star Subaru shopping experience. Let us know if you would like a redelivery of your new car at 817-438-1700. We want you fully aware of all of the great features on your Subaru. Best Regards, Doug Laymon, Sales Manager

January 28, 2023

This dealership excels in customer service! They go out of their way to be sure all your concerns are addressed and the service or maintenance is explained and easily understood. They balance More

by Bapatterson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Roberts -5??????????
Jan 28, 2023 -

Five Star Subaru of Grapevine responded

Bapetterson2, Thank you for taking the time to rate your Five Star Subaru service visit. Customer service and satisfaction are both priorities. Mike, Sean, and our entire team hope to hear from you again at 817-438-1700. Safe travels! Take Care, Dylan Hulme, Service Director

January 27, 2023

Five Star Subaru has been great everytime we need something. Always quick to get back and quick to complete any service that is needed. More

by MEAGANBRUNETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 28, 2023 -

Five Star Subaru of Grapevine responded

MEAGANBRUNETTE, We value the chance to welcome you to Five Star Subaru. Thank you for your loyalty to our dealership. Customer service is a priority. Whenever we can offer our advice, reach us at 817-438-1700. Enjoy your day and your Subaru! Best Regards, Doug Laymon, Sales Manager

January 27, 2023

Your dealership has their heads up their xxxxx or they are very dishonest. Disappointed, dissatisfied, deceived More

by Nikel0377
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darrell Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
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