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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,427 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,427 reviews

January 31, 2026

The team at Five Star Subaru are always courteous and helpful. This is the second car I've purchased and I plan to purchase from them again in the future. More

by MEF3017
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Yon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2026 -

Five Star Subaru of Grapevine responded

Thank you, MEF3017, so much for your continued loyalty! There is no higher compliment than a returning customer, and we are honored that you chose Five Star Subaru for your second vehicle purchase. Our team takes great pride in being courteous and helpful every single day, so it’s wonderful to know we’ve consistently hit the mark for you. Safe travels in your new car, and please stay in touch at 817-438-1700. Best regards, David Cheney, General Sales Manager

January 30, 2026

Hayden Knowles was great to work with as I explored options before buying my 4th new Subaru. I am grateful for her patience and flexibility, More

by PLANETMETCALF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2026 -

Five Star Subaru of Grapevine responded

Thank you so much, PLANETMETCALF, for the kind words! We are thrilled Hayden was able to find the right fit for you at Five Star Subaru. To review the features on your new car, please reach us at 817-438-1700 Wishing you many happy miles ahead, and please don't hesitate to reach out if you need anything! Congratulations! Best regards, David Cheney, General Sales Manager

January 27, 2026

Everything was good. BB Belharrat was very pleasant to talk to and do business with. I'm really glad we'll get all the controls explained to us twice since I have a few More

by GLYSTAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2026 -

Five Star Subaru of Grapevine responded

Congratulations, GLYSTAD! Thank you for the feedback! It’s great to hear that BB made your purchase at Five Star Subaru pleasant. We’re glad you’re taking advantage of the follow-up explanation for your vehicle's controls—we want to make sure you're an expert on every feature! Please don't hesitate to reach out to BB and our team at 817-438-1700 if any other questions pop up in the meantime. Best regards, David Cheney, General Sales Manager

January 27, 2026

Outstanding experience. Can’t say enough about the way I was treated throughout the entirety of buying my first Subaru. David is incredibly knowledgeable about the Subaru l More

by DZAHALSKY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2026 -

Five Star Subaru of Grapevine responded

DZAHALSKY, Congratulations on your very first Subaru! We are honored that you chose Five Star Subaru for such a special milestone. It’s wonderful to hear that David’s expertise helped you find the perfect model and that Brandon made the finish line quick and easy. Welcome to the Subaru family—we know you’re going to love the many adventures ahead in your new ride! Reach us for advice any time at 817-438-1700. Thank you, David Cheney, General Sales Manager

January 23, 2026

Great Service. Will highly recommend this dealership to anyone looking for professional old fashioned service. More

by Gregsho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2026 -

Five Star Subaru of Grapevine responded

Gregsho, We appreciate your continued trust in our service department and thank you for bringing these issues to our attention. We are sorry that the small but important details—like the cleanliness of the steering wheel and the radio settings—were missed this time. We also want to ensure you receive the written results of your 27-point inspection as promised. We will be reviewing this with our team to ensure our high standards are met every time. Thank you for your patience, and we look forward to providing you with a seamless experience on your next visit. If you would like to share anything else, please reach me at 817-438-1700 or jritter@subarugrapevine.com. Sincerely, Jakob Ritter, Service Director

Jan 25, 2026 -

Gregsho responded

Thank you Jakob. I have edited my review post to all positive. I just wanted you to know that I am very loyal and grateful for Five Star Service Greg Sjogren gesjogren@yahoo.com

January 23, 2026

From the moment I walked in I was treated like a very valued client. Who can say that buying a new car is a great experience? I can because of the commitment to service and customer care of this dealers More

by DJTUCKER53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2026 -

Five Star Subaru of Grapevine responded

Congratulations, Donna! We truly value your business and your feedback. Our team works hard to ensure every guest feels respected and cared for at Five Star Subaru, and we’re thrilled to hear we hit the mark for you. Enjoy your new car and please stay in touch at 817-438-1700. Thank you, David Cheney, General Sales Manager

January 22, 2026

Good experience worked with me to get car I wanted at a price that was in my budget. More

by CHRISSTILLWELL0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Mirbahaeddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2026 -

Five Star Subaru of Grapevine responded

CHRISSTILLWELL0, Thank you for choosing Five Star Subaru! It’s wonderful to hear that our team made sure you were comfortable shopping at our dealership. Kenny and Scott will be so glad to hear your feedback. We look forward to serving you for many years to come. Let us know if you have technical or maintenance questions at 817-438-1700. Congratulations! Take care, David Cheney, General Sales Manager

January 22, 2026

Junior was great to work with. He knew the product, listened and was very easy to work with. Never pressured me and made the entire process quick and pleasant. Financing was great More

by powell.ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2026 -

Five Star Subaru of Grapevine responded

Congratulations, powell.ken! Thank you for such a glowing review! Hearing that this was the easiest buying experience of your 40-year history is the highest compliment we could receive at Five Star Subaru. Junior and the rest of the team will be thrilled to hear your feedback. We look forward to being your dealership of choice for #20! Reach us at 817-438-1700 for assistance any time. Best regards, David Cheney, General Sales Manager

January 21, 2026

Derek refused to remove VSC from my contract before funding. I asked to have it removed 2 hours after speaking with the bank. After he would only cancel leaving my payment higher then I would have like More

by SHUDDER15SIGMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2026 -

Five Star Subaru of Grapevine responded

SHUDDER15SIGMA, We appreciate you highlighting the great work BB did for you! We’re sorry to hear about the frustration regarding your contract. To provide some context, Derek was informed of the request to remove the VSC after the bank had already finalized and funded the loan. At that stage, we no longer have the authority to pull the contract back from the lender to adjust the monthly payment. Derek reached out across several channels—phone, email, and text—to explain that while we couldn't change the payment, we could certainly cancel the coverage for you. We have since processed that cancellation to credit your account. Please reach me at 817-438-1700 or shacker@subarugrapevine.com to discuss further. Sincerely, Shane Hacker, Finance Director

January 21, 2026

Service was great and very nice and helpful people. The car was fixed on time. More

by blessedandrich2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin
Jan 21, 2026 -

Five Star Subaru of Grapevine responded

Thanks so much, blessedandrich2. for choosing the Five Star Subaru service team to care for your car. When you need advice or another appointment, reach Colin or me at 817-438-1700. We welcome the chance to offer advice and expertise. Safe travels and please call us any time. Best regards, Jakob Ritter, Service Director

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