Ford of Londonderry - Service Center

Upfront service I was having issues with my vehicle that was ignored by other dealerships in the area. I explained what was going on and Mr. Pento said he would get t I was having issues with my vehicle that was ignored by other dealerships in the area. I explained what was going on and Mr. Pento said he would get to the bottom of it. He actually listed to what I was describing for issues and took the time to actually correct the problem that other dealers said was normal. Communication was great throughout the process of the repair! I would highly recommend Dave at Ford of Londonderry for any service needs. More

Horrible customer service This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I ne This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I needed new tires, I bought 4 new tires and signed up for the Ford credit card in order to receive a rebate for spending over a certain amount. It's been over a year and I still haven't received my rebate because they can't verify that I spent over $250 in one transaction, even though my tires cost over $800. The place that handles Ford rebates said it's because of how Ford of Londonderry charged me out since it was a new credit card. Also, because they were so busy they had me drop off my car so the tires could be put on. I said no problem and verbally confirmed and wrote down my phone number to call when it was finished. They said they were there until 5. They never called me, called my husband who was at work and can't have his phone on him there, and so I showed up at 3:30 to pick up my car and there was no one there. The sales office said they closed at 2 because it was a Saturday. I told them I was told 5, and no one called my number to let me know it was done. The sales person couldn't get a key and had to call service to ask where it was kept. The service guy was screaming on the other end "well if she answered her fucking phone she would have her car right now". He appearantly did not realize that I could hear him, and again had he called the correct phone number and did his job correctly I would have answered. Strike 2 against them. Next it was when I got my inspection last month, I went to check out and the cashier said I needed a pin for my Ford card, which I never received. It took 15 minutes and 4 people to realize it was a Ford card and had to be processed at a different counter. That's something the cashier should have been trained on. Especially since the inspection itself, on a brand new ford, took an hour and a half. There were 2 other people in the waiting room for over 2 1/2 hours for oil changes. Maybe they were short staffed that day, but it always takes at least an hour there anyways. Strike 3. Went today to give them one more shot because we had a coupon for my husbands car to get inspected, bringing it to $29.95, and we had $10 in rewards. They are the only Ford/ Lincoln dealer that I know that doesn't allow both to be combined, we have never had a problem anywhere else, but whatever we figured we would spend $20 on our Ford card and the rest on our debit card. Now they say they can't use 2 different method of payments! Where have you ever heard of a place not being able to do that? Again, the only dealer I've ever been to that can't. It shouldn't be so difficult to schedule service, have it completed, pay and leave. We have family members that work for Ford, and only go here because it's closer but from now on I'm going to their place, I'd rather drive 45 minutes then deal with these guys again. More

Shady service practices My wife took her Taurus in for an inspection and was told she needed rear brakes soon. She made an appointment and we dropped it off. Receiving a call My wife took her Taurus in for an inspection and was told she needed rear brakes soon. She made an appointment and we dropped it off. Receiving a call she was told the brake cylinder was leaking contaminating the brake shies, total for rear brakes was almost $800. When I talked with the service advisor he said the cylinders leaked and needed to be replaced which costs a lot. I refused service knowing this was over priced. Londonderry Ford changed $89 for looking at the vehicle. Now the horrible part. I took the vehicle to another reputable mechanic and we removed the wheel drums. The car had almost 75% of the brake shows left and no sign of brake fluid leak on either side. Londonderry Ford either lied or are very incompetent. My son in law bought his Ford Fusion at Londonderry Ford and when he reached 30k miles he went in for an oil change and was informed his transmission fluid should be changed, trusting the service advisor he did at about $250. After hearing this I told my son in law to check the service manual, transmission fluid and filter change is recommended at 150k not 30k. Londonderry Ford took prayed on his trust. I am not a certified mechanic but know enough to do the work, these are shady practices. I purchased 2 vehicles including the Taurus from Londonderry Ford, that is the last time and no service from them at all. Unacceptable. More

Ripped off My Ford F350 box truck was losing pressure in the brakes and the pedal would go to the floor. My regular mechanic who is very good at his job replaced My Ford F350 box truck was losing pressure in the brakes and the pedal would go to the floor. My regular mechanic who is very good at his job replaced the rear pads. He said the rear rotors were fine and he had completely done the front brakes six months earlier. They were still losing pressure so he replaced the master cylinder, no luck so he replaced it again. No luck again so he said take it to Ford. Now my nightmare really begins. They started by telling me the rotors he said were fine needed to be replaced. OK do it, didn't fix it. Then they said it was my front brakes which had just been replaced. OK do it, didn't fix it. Then They said my mechanic did not use a genuine Ford master cylinder. Reluctantly I said OK do it. Didn't fix it. My son Googled the problem and told them it was the hydraulic control unit. Fixed $4,300 dollars later. They are a STEALERSHIP. I walked right in and talked to the service manager who said he was busy. Said he would look into it and call me. I have been waiting 18 months for that call. More

patrs Chris and Matt give me top end help every time I go there. This is 1 place friends matter ! As long as I get this help they are number 1 to me. ALL TH Chris and Matt give me top end help every time I go there. This is 1 place friends matter ! As long as I get this help they are number 1 to me. ALL THE PEPS IN PARTS ARE GREAT Krystal and Richie too. More

Sun/moon roof issues on a 2010 f150 Please read my review on yelp. It explains my whole ordeal with the service department manager. Tried to rip me off and also Ford Motor Co. Had I con Please read my review on yelp. It explains my whole ordeal with the service department manager. Tried to rip me off and also Ford Motor Co. Had I continued with the repair at FOL it would have cost over $600 for the same repair I had done at a dealership with in 15 miles of them. More

5 Star All Around! I was searching for a dealership that would service my car and know that I would be taken care of. Being a female and walking into a dealership is a t I was searching for a dealership that would service my car and know that I would be taken care of. Being a female and walking into a dealership is a tough thing to do. I have been to a few places that have attempted to take advantage of me. Not Ford of Londonderry. I needed a simple Oil Change and the tires rotated. They explained everything they were doing to my car in detail and made sure I felt comfortable and was informed with what they were doing. I highly recommend Ford of Londonderry and their Service Department. You will not find a more professional and courteous staff anywhere else. They even have a Female tech. How cool is that!! Thank you!!! More