Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,151 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,152 reviews

November 29, 2021

Great friendly place, Philip went above and beyond to help me find the right truck. Even took his time to help me set up everything from airplay to onnstar, and explained in great detail all the differen More

by andyventura1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
November 29, 2021

Great customer service and easy to schedule appointments. My 2 year old came with me, and they were so sweet to him. More

by MKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 27, 2021

It took 2 months to repair my Yukon. So far it is running great. I would like for someone to call me with an explanation of exactly what went wrong and what was done to correct the problem. More

by MD.WEST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Nov 30, 2021 -

MD.WEST responded

Thank you for your reply but you did not answer my question as to what was wrong with my Yukon Denali or what was done to fix it.

Helpful
November 26, 2021

My salesman was great he was very knowledgeable and friendly. Would do business with him again More

by richardg4
Recommend Dealer
Yes
Employees Worked With
Brian Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
November 25, 2021

Fast friendly service! We were in and out very quickly and all of the staff we encountered were very professional and helpful. Thank you! More

by matchespharm75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul with Service Department
Report | Print
Nov 26, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
November 25, 2021

Friendly, professional, patient, realistic and available. Recommend them and they offered better prices for trade-in. More

by jbayliss30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
November 24, 2021

I was charged for a diesel, and they argued with me about it. I think I know what I drive. They couldn’t even give me the full refund when it was all said and done. More

by tcrabb4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Nov 26, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. I have shared your concern with our Frank Brown Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 24, 2021

They do great work and very fast work. Checking out you are always meet with great customer service… More

by mkrjlrzoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Nov 26, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 23, 2021

Excelent customer service. Very friendly stuff. It’s really easy to make an appointment. I love how they treat you More

by Ramirezjaneth1482
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 23, 2021

Mike Brown and John Poyner were amazing to work with!! I ordered my Yukon and it came in early. Highly recommend! More

by HthrW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Poyner
Report | Print
Nov 24, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
1
...
133
134
135
...
416