Frank Brown Auto and Truck Ranch

The Lack of communication is frustrating for the customer and could be avoided. Won’t be going back and could be avoided. Won’t be going back More

My truck broke down on the highway. Had to have it towed back to Lubbock from Plains, Tx. They didn’t look at it until 5 weeks later. Said I need a new engine, but couldn’t get to it ti Had to have it towed back to Lubbock from Plains, Tx. They didn’t look at it until 5 weeks later. Said I need a new engine, but couldn’t get to it till they got a mechanic. They had it for 7 weeks. During that time a hail storm came through and damaged the truck. I picked it up and and took it on a short trip to Ropesville. It just didn’t feel right. Road a little rough. I got tired of the slow service and decided to trade it in. Forth time I’ve had problems with a GMC truck. Went to a different dealership More

First of all, I’m sick and tired of dealing with cashiers check. If you don’t trust my check, I have no business with you guys. There are Dealers that that are actually listening to me and trusting me!! check. If you don’t trust my check, I have no business with you guys. There are Dealers that that are actually listening to me and trusting me!! More

Deandra was awesome in this process. She communicated updates on shipment well and found me my dream car. She communicated updates on shipment well and found me my dream car. More

I expect more from a dealership. Just bought the car, which I told them. Was hoping they would take more time and recommend more than what they did. It’s an old car, I’m sure it coul Just bought the car, which I told them. Was hoping they would take more time and recommend more than what they did. It’s an old car, I’m sure it could use multiple things. Not the first time I’ve been disappointed from you all. More

Everyone is unhappy. Made me feel like I was disrupting their day even with an appointment. They changed the air filter and dropped a leaf, making a loud noise and were v Made me feel like I was disrupting their day even with an appointment. They changed the air filter and dropped a leaf, making a loud noise and were visibly upset when I asked them to fix it. They did not fix it More

The dealing was not great The people that make the deciding yes or no just didn't far right with me. I gave them a good offer and they turned me down. Then they talked it over and called me up with th deciding yes or no just didn't far right with me. I gave them a good offer and they turned me down. Then they talked it over and called me up with there tail between their legs and wanted to deal. Not my way to do business. I did go back and make the deal plus I wanted new tires too More

Worst car dealership ever. Lost my business as well as family and anyone who I can tell. Charged me a $1,000 for work and never did half the things. They said take it up with B Lost my business as well as family and anyone who I can tell. Charged me a $1,000 for work and never did half the things. They said take it up with Bruce Brown, but good luck on finding him. Paul verra, Sunny Rivera the mechanic. Cory McNeil Manager and GM Dillon represent that company in a horrible way. When addressed they laughed and said take it up with MR. Brown Lol More

Service department is unreliable. Did not fix my issue with my vehicle and it seems to be worse Did not fix my issue with my vehicle and it seems to be worse More

Picked vehicle up in worse condition than when it was dropped off. Truck was there for a month and they never even looked at it again to figure out the issues. We had it towed to another mechanic after i dropped off. Truck was there for a month and they never even looked at it again to figure out the issues. We had it towed to another mechanic after it sat there for weeks untouched More