Frank Brown Auto and Truck Ranch

The mechanic forgot to bolt my under carriage protector on. As I was driving I heard a loud thump. I pulled over and noticed it was hanging down. So I put it back up and it is being held with zipties now. on. As I was driving I heard a loud thump. I pulled over and noticed it was hanging down. So I put it back up and it is being held with zipties now. More

I was not told the truck was a demo until a price was agreed. While signing the contract they kept trying to sell other items. Not the best dealer . agreed. While signing the contract they kept trying to sell other items. Not the best dealer . More

Terrible communication and expectation setting. 4.5 hours for a basic service is unacceptable. Even worse is lying about it. People make plans around information presented to them, when it's fals 4.5 hours for a basic service is unacceptable. Even worse is lying about it. People make plans around information presented to them, when it's false, it leads to significant issues. I just purchased two vehicles from you, but will be taking my service business elsewhere. More

We asked for follow up on several items that needed to be corrected in the vehicle. I never received avfollow up phone call or a response to my calls from the service manager. Very poor service. We picked corrected in the vehicle. I never received avfollow up phone call or a response to my calls from the service manager. Very poor service. We picked up the vehicle and nothing was corrected. We won’t be back. Very disappointed with service. More

Having to bring my car back again. I had to the last time the oil was changed. It is leaking oil. I had to the last time the oil was changed. It is leaking oil. More

Paul V did a great job getting our Honda taken care of in excellent time frame. We feel great about using FrankBrown for our CRV. Thank you! We especially appreciate the courtesy driver! Very nice feature f excellent time frame. We feel great about using FrankBrown for our CRV. Thank you! We especially appreciate the courtesy driver! Very nice feature for service department! More

Sales man was good, manager sucks , can't even smile , didn't explain anything about vehicle maintenance or oil change didn't explain anything about vehicle maintenance or oil change More

Pulled up at opening time and it looked like the place was shut down. Had to go find a sales person. Salesman wasn’t the friendliest person we’ve ever met. Receptionist was friendly. Finance guy was decen was shut down. Had to go find a sales person. Salesman wasn’t the friendliest person we’ve ever met. Receptionist was friendly. Finance guy was decent. Main man Michael was ok. More

Didn’t put bolts on rear tire when work was done. Only put 3 on, glad they caught it before I went out town Only put 3 on, glad they caught it before I went out town More

Tyson Hall is a great salesman. Very friendly and very helpful. Finance manager is also great to work with. I am disappointed the service center would not put the running boards Very friendly and very helpful. Finance manager is also great to work with. I am disappointed the service center would not put the running boards on at a later date. The vehicle did not have them installed at the time of purchase. However they were added to purchase price just over $1000. I picked them up within the 30 day requirement once they came in, but service refused to install at a later date. I want to express that service is one of the main reasons we choose to do business with a dealership. More