Frank Brown Auto and Truck Ranch

Oil change I took my Yukon in for the first oil change. Everyone was super nice. I was immediately greeted and it didn't take long at all. I took my Yukon in for the first oil change. Everyone was super nice. I was immediately greeted and it didn't take long at all. More

Quality service I enjoy beinging my vehicle to frank brown Honda as they are usually quick with simple services such as inspections and oil changes. Service drive mem I enjoy beinging my vehicle to frank brown Honda as they are usually quick with simple services such as inspections and oil changes. Service drive members are helpful and courteous as well. Only suggestion I would make is to add pictures of the employees on this survey as I never remember the name of the man that helped but I would remember his cheerful face. More

Always dependable service The staff, and service people are always professional and accommodating.. I can always count on the work being done to keep my Honda Odyssey running The staff, and service people are always professional and accommodating.. I can always count on the work being done to keep my Honda Odyssey running in tip top shape More

Our Honda Experience The experience we had a Honda was very positive and exceptionally pleasant. Dan Bryant was a wonderful salesman and spent a great deal of time with us The experience we had a Honda was very positive and exceptionally pleasant. Dan Bryant was a wonderful salesman and spent a great deal of time with us to make sure we were happy. More

Mhouston Very helpful staff, works with me to manage to pay my bill, keeps in contact with me on the process of the repair, had a loaner one time and enjoyed i Very helpful staff, works with me to manage to pay my bill, keeps in contact with me on the process of the repair, had a loaner one time and enjoyed it More

Great service, friendly staff Dan was so helpful in every way. He was very friendly and efficient. We definitely would go back to him again and would recommend him to our friends. Dan was so helpful in every way. He was very friendly and efficient. We definitely would go back to him again and would recommend him to our friends. More

Tire issues I had a flat tire and came to the service center thinking since my vehicle was new the tire would be covered. It wasn't and the price of the tire at y I had a flat tire and came to the service center thinking since my vehicle was new the tire would be covered. It wasn't and the price of the tire at you location was $100 more than any other place in Lubbock. I had them put the spare on and left. I was told the would put the new tire on for free as part of my service contract. I bought the tire at another store and brought it with me. I was charged $50 to have it put on even though I had been told it would be free before. Also when they put the spare back they left the lid open and it kept popping back up and tripping my kids as they tried to get to their seats. I had to get my husband to work on it to get the lid to stay down as I couldn't get it myself. On the bright side the man who checked me out was nice and the first service person I talked to was helpful in getting my spare on. More

Great service by all for over 20 years! As always, I received very friendly, knowledgeable, clean, prompt service from the Honda Service Department team. From the Service Advisors (Dean, Ru As always, I received very friendly, knowledgeable, clean, prompt service from the Honda Service Department team. From the Service Advisors (Dean, Rudy and Tony) to transportation (Robert) and Cashier (Terry), I have always received the very best care and service humanly possible. After 4 consecutive Honda Accords over 20 + years, the service department remains the very best I have ever been privileged to experience. I totally recommend Frank Brown Honda and their Service Team to anyone who wants to drive the best automobiles and be pampered by the best Service Team. More

Awesome service!!! Excellent atmosphere!!!! Awesome service!!!! This is my 4th GMC vehicle and every time has been awesome dealing with all the guys there!!! High Excellent atmosphere!!!! Awesome service!!!! This is my 4th GMC vehicle and every time has been awesome dealing with all the guys there!!! Highly recommend it for anyone and everyone looking for a new/used vehicle!!!! More

Great salesman and super deal. We were looking at trading in the wife's car and get her a new vehicle. The deal was so good I bought myself a new vehicle. Two new cars, the wife's We were looking at trading in the wife's car and get her a new vehicle. The deal was so good I bought myself a new vehicle. Two new cars, the wife's happy and I am happy. More