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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,416 Reviews

2,416 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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June 11, 2024

Ronnie was very respectful and attentive when I spoke to him. He made sure what we went in for got done correctly. He did a great job and I appreciate how he called me afterwards to check on the vehicle and More

by m1luna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie
Jun 12, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 09, 2024

Great service with no worries about the people doing the work damaging the car. Can’t say that about anyone else here in Lubbock More

by kdj1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 08, 2024

Frank Brown went above my expectations on care for my car. Thank u for the extra TLC until I can get my car in at Hub City for some body work. More

by LaNita LaFon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 06, 2024

I was shocked to get a call back so quickly they diagnosed the issue with our car only to realize they hadn’t really looked at it because their solution would not have fixed the problem. After letti More

by kensie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jun 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

June 06, 2024

Took care of the warranty work. Was getting a cat back exhaust, installed that I have already paid for. They called me thursday May 30th to say it will be Monday June 3 before t More

by Shane
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie is service
Jun 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 04, 2024

I appreciate getting in early and being able to drop off my car without worrying about a ride. It took a while but honestly I took off a half day just incase so it didn’t really bother me, my boss that’s a More

by ca_rasberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zekiel Rivera 5/5, Dean Loveless 5/5
Jun 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 03, 2024

The wait was no only long but very poor condition waiting room. I wasn’t satisfied with results. More

by jennifercastilleja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have his card can’t remember name at moment.
Jun 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 01, 2024

Had problems with my truck on the to Colorado Springs. Was at service center at 700am and was greeted by Ronnie. Great guy, he got me in right away, had tech on it asap. Had a bad fuel injector. Ronni More

by billschlepuetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 03, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 31, 2024

Quick and efficient, had my 30k service completed and CRV ready for reliable vacation travel . More

by Sheltonshivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 03, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 29, 2024

Great work. Always extremely helpful and kind. Wonderful customer service. Thank you so very much!!! More

by waginmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rin
Jun 03, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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