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Frankfort Toyota

Frankfort, KY

4.9
3,611 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,611 reviews

September 06, 2019

Always fast and excellent service when having my vehicle ser I have bought 2 vehicles from Frankfort Toyota, and have recommended them to several family and friends!! Super friendly and knowledgeable staff, and More

by ShannonTrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Kaiser
Sep 09, 2019 -

Frankfort Toyota responded

Thank you so much for your business Shannon. It is always a pleasure to see you and please let us know anytime we can be of assistance.

September 05, 2019

Excellent customer service but Love night drop off/pickup. Service was great but techs left hood unlatched......thankfully caught it. I reported it .....dealership (Kelly???I More

by Happy Customer but ......
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

We certainly appreciate your business and apologize for the oversight of not securing the hood. Please feel free to stop by our service drive any time that is convenient for you for a free thorough inspection . Frankfort Toyota stands behind our work and wants to give you the peace of mind you deserve as one of our service customers.

Sep 17, 2019 -

Happy Customer but ...... responded

Thank you for your response.....which is very fair and appreciated. Your action was prompt and demonstrates customers are very important to you. This is why we continue to use your dealership! You make things right!

September 05, 2019

Synthetic Oil change Called and made appt over phone, very polite and very helpful as was advised of coupons available on their website!!! Saved me $15 on oil change and t More

by Karay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name in the service Dept but she was the last desk on the right!
Sep 09, 2019 -

Frankfort Toyota responded

It was our pleasure, Thank you for choosing Frankfort Toyota for your servicing needs.

September 05, 2019

Great service. Quick turnaround. I have been servicing my Toyota’s at Frankfort Toyota for eleven years. You couldn’t get me to change! Great service. Wonderful staff. Nice facilit More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota appreciates that very much John. Thank you for your patronage over the years and please let us know whenever we can be of assistance.

September 05, 2019

Service experience With Beth as my advisor I had no doubt that I would have a good experience at Frankfort Toyota. She is an excellent representative for the dealership. More

by Steve B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

That she is Steve. Beth has been with us for many years in the Service department now and we are so fortunate to have her on our team. Thank you for your business sir.

September 05, 2019

Car Purchase Overall our experience was good. Our car salesman, Damian was very friendly and low pressure, which we appreciated very much. I would recommend this d More

by Gocubsgo!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Logan
Sep 09, 2019 -

Frankfort Toyota responded

Thank you for your business and recommendation. Although Damian is new to our team we expect great things from him.

September 05, 2019

Basic service It was a great service. But my truck is always having issues. I truly believe it's a dud. I never wanted to buy a 2010 Tacoma but when I did, it had v More

by Tikaani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota understands your frustration, nothing is as aggravating as several repairs on a vehicle within a short period of time. the Tacoma is a great vehicle and once the repairs are completed on yours it will give you peace of mind in the vehicle and the brand again.

September 05, 2019

Easiest buying experience ever The dealership and Skeet were recommended to me and I can see why. Zero pressure on the lot or when it was time to make the deal. Straight forward pri More

by Jman99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

That is wonderful to hear, thank you for giving us the opportunity to earn your business. Should you have any questions or concerns please do not hesitate to let us know and welcome to the Frankfort Toyota family.

September 05, 2019

Used honda I found the vehicle I wanted to purchase online. I visited the dealership for a test drive. I then told David what I was willing to pay and what need More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota is thrilled to hear you are so pleased with us and the vehicle. Thank you for choosing us for your automotive needs.

September 04, 2019

Great service department The service department has great customer service, as well as knowledgeable service technicians. They greet when when you arrive and immediately star More

by Ppg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Jessica
Sep 04, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota and entrusting us with the care of your vehicle. We greatly appreciate your business and hope you return to us again in the future.

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