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Frankfort Toyota

Frankfort, KY

4.9
3,610 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,610 reviews

August 15, 2019

Effective Went there thinking I knew exactly what I wanted, then fell in love with a Avalon. Jeremy was so great in making sure I got exactly what I wanted and More

by Sixyldy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Stewart
Aug 19, 2019 -

Frankfort Toyota responded

It was our pleasure, thank you for your business.

August 14, 2019

2008 SR5 purchased new Frankfort Toyota. I purchased my 2008 SR5 new, October 2008. All service preformed by Frankfort Toyota. Current mileage 209480. Beth Kaiser is the greatest. Thank yo More

by Catfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Elvis" Scott Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Aug 19, 2019 -

Frankfort Toyota responded

You are very welcome, it is our pleasure to help in any way we can. Please let Beth know anytime we can be of help.

August 14, 2019

Maintenance The staff at Frankfurt always make me feel at home. They care for you like family. They go out of their way and always explain things. More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Frankfort Toyota responded

That is wonderful to hear Pam. Thank you for your business and trust in us.

August 14, 2019

Service dept fit me in with little notice Always satisfied with this service dept! Beth fit me in when I had an unexpected out of state trip that came up. They are always friendly and accommod More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James, Sam
Aug 19, 2019 -

Frankfort Toyota responded

You are very welcome, it was our pleasure. Thank you for choosing Frankfort Toyota for your service needs.

August 14, 2019

Great customer service Very polite staff and always going out of their way to make it a good experience. The email and phone call reminders are always welcomed. More

by Thouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Frankfort Toyota responded

We try to make it as convenient as possible with our reminder system. Thank you very much for your business.

August 13, 2019

Excellent Service At Frankfort Toyota, Tyler was very friendly, knowledgeable and helpful. Great experience even though there were some difficulties trying to find wha More

by Steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Frankfort Toyota responded

It was our pleasure, Thank you for giving us the chance to earn your business.

August 13, 2019

It was fine I was told my front brakes were making a noise not the back ones. She told me they were safe but I could replace them if the noise was bothering me. I More

by Charissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Frankfort Toyota responded

Let me take a moment and hopefully clear up the confusion, The brakes are safe meaning they have plenty of friction material remaining and do not need to be replaced unless the noise is an issue for you, then replacing the brakes will fix the noise problem. After market means the brakes that are on the car have been replaced at some point in the past and parts other than Toyota Genuine brake pads were used.

August 13, 2019

Fantastic on time professional Because they have always been a quality dealership and plan to do business there again! I am pleased thatI was in and out of there in 45 minutes! More

by Julie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember his name but he wS very thorough and professional!
Aug 19, 2019 -

Frankfort Toyota responded

Thank you for your business Julie, we look forward to seeing you again.

August 13, 2019

First time with a sour taste with customer service First time with a sour taste with a customer service rep, never had that b 4 so I’m just guessing it was a bad time for them. More

by Raketman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
2.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Aug 19, 2019 -

Frankfort Toyota responded

I am sorry to hear about your experience with us, Please do not hesitate to give us a call if there is anything we can do to help or if you have any questions. You may reach our Customer Relations Manager, Kelly Buffin, at 502-695-1500.

August 13, 2019

Great service Staff was ready for me when I arrived, no waiting time. Service was performed efficiently (oil change), in and out quickly. I also appreciate the co More

by Janet126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Frankfort Toyota responded

We are pleased to hear you had such a pleasant and comfortable experience with us. Thank you for your business.

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