Frankfort Toyota

Most pleasant This was the most pleasant purchase experience I have ever had with a vehicle. Greg listened more than talked. He answered all my questions and kept t This was the most pleasant purchase experience I have ever had with a vehicle. Greg listened more than talked. He answered all my questions and kept the process smooth. My bank was a little dilatory with the paperwork for the loan, but Greg was always working to get a resolution. He was polite and made me feel valued as a customer. More

Great Customer Service! I always have a pleasant time when getting my car serviced. Not only are they super nice, but they get stuff done quick! I just had a baby a couple mo I always have a pleasant time when getting my car serviced. Not only are they super nice, but they get stuff done quick! I just had a baby a couple months back and it is good to know I can get an oil change in half an hour! Mamas out there yall know how precious time is in between feedings. Lol my family loves this dealership. More

Exceeding Expectations, Experience and Respect Greg helped me find what I needed, answered all my questions, and treated me like a person the whole time. He is very knowledgeable about Toyota truck Greg helped me find what I needed, answered all my questions, and treated me like a person the whole time. He is very knowledgeable about Toyota trucks but also about the other makes too, and was able to really help me come to a decision about the right used truck for me. He went above and beyond in helping get my trade to the dealership when its condition made my nervous to drive it. The final transaction, which I was dreading, was easy. Dana didn't waste my time or disrespect me with pressure sales tactics on the various warrantees. He gave me the relevant information and answered my questions. In the end, I left with a truck I love at a fair price and a great impression of the dealership. More

2016 corolla s plus manual transmission The staff was really helpful, kind and professional. But also had a personal touch about them. My salesman (Gary) was very helpful, he helped me as mu The staff was really helpful, kind and professional. But also had a personal touch about them. My salesman (Gary) was very helpful, he helped me as much as he could and I felt like my wants/needs were met and were valued. I would definitely recommend Frankfort Toyota. More

Greg Woods is the man to see about a car! I hate car shopping, but doesn’t everyone? But when my daughter’s car died, I didn’t have a choice. I live in Lexington and made the rounds there. I k I hate car shopping, but doesn’t everyone? But when my daughter’s car died, I didn’t have a choice. I live in Lexington and made the rounds there. I knew what I wanted and what I wanted to spend. No luck. A friend recommended Greg, said he was the best. She wasn’t wrong. My first trip to Frankfort Toyota and they didn’t really have what I was looking for. Greg did not waste my time trying to sell me something I wasn’t interested in or couldn’t afford. Miraculous, I know! A week later, I get a text on a Saturday. Greg says we got a car in that fits your criteria, just wanted to give you a heads up that it will be available on Monday. Bought the car on Monday because it met ALL of my criteria and then some. And if you’re reading this review Greg....you can’t ever retire....sorry. Go See Greg! You won’t regret it. More

Routine service not routine treatment Beth was super. 60,000 mile service may be Toyota's routine but she treated me like I was the person of the day. Thank you Beth was super. 60,000 mile service may be Toyota's routine but she treated me like I was the person of the day. Thank you More

Bait and switch Everyone was nice to us which is why it’s a 3. We were rushed into buying a used truck. It was late so everything got rushed a little. My husband was Everyone was nice to us which is why it’s a 3. We were rushed into buying a used truck. It was late so everything got rushed a little. My husband was ready to buy and they knew it. But we didn’t get a tag for the car. We were told it would be filled up but it was a half tank. We were told later oh my bad. Some other guy took it for gas and he blamed it on him. Then later he told me that the dealership wouldn’t fill it up because they marked down the truck. Plus my husband was told by the guy that he would bring the tag to my work but he wouldn’t come to my work after he asked for the address. So I had to fight traffic to meet him after work. These are little things but as the salesman told us your word is everything. It doesn’t make me want to do future business there More

Great experience They made sure we got a great vehicle to suit our family's needs, and stay within our budget. Very happy with the experience. I would recommend Frankf They made sure we got a great vehicle to suit our family's needs, and stay within our budget. Very happy with the experience. I would recommend Frankfort Toyota to anyone looking for a new or used vehicle. More

Quick, Easy, and Friendly! My husband called ahead and talked with Billy O'Banion about having a few vehicles ready that I was interested in. Being a female on a car lot alone My husband called ahead and talked with Billy O'Banion about having a few vehicles ready that I was interested in. Being a female on a car lot alone can feel intimidating, but the staff at Frankfort Toyota were friendly and helpful from the receptionist to the salesmen. I personally was working with Billy O'Banion as our salesman. Right before I arrived, he had another client walk in. I was a little worried, but Dan and Trent came to help me and assist with any questions I had. Everyone was very professional and friendly. After Billy was finished with his first client, he walked me through the vehicle I was looking at and answered any questions I had. He was very knowledgeable and wasn't pushy. We ended up coming back in the morning and purchasing the vehicle from Billy and Frankfort Toyota. We would happily choose them both, Billy and Frankfort Toyota, again. I can't rank them high enough, 10/10 is still too low for the level of service and help received. I would recommend everyone start their car buying journey at Frankfort Toyota. More

Awesome and enjoyable After being frustrated by other dealerships it was nice to experience the friendliness and ease of working with Clay and the rest of the team. After being frustrated by other dealerships it was nice to experience the friendliness and ease of working with Clay and the rest of the team. More