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Frankfort Toyota

Frankfort, KY

4.9
3,735 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,735 reviews

September 06, 2019

Great service I was treated nicely and was provided great service. The car work took a little longer than was expected so I was given a discount which I appreciated More

by Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

It was our pleasure Jen, the least we could do. Thank you for your business.

September 06, 2019

Recall repair I called the dealer and got an appointment for the next day. My car was taken back as soon As I got in. I was escorted to a very comfortable waiting a More

by Dora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

Frankfort Toyota responded

It was our pleasure Dora. Thank you so much for choosing Frankfort Toyota for your servicing needs, we appreciate your business.

September 06, 2019

Service....simple oil change I scheduled service at 11;30 for an oil change and I left it and they weren't done with it by 2pm...I called at 2:30 for a lift back to dealership, a More

by Cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica
Sep 09, 2019 -

Frankfort Toyota responded

Cynthia, Frankfort Toyota can not apologize enough to you. Several shortcomings were identified in our processes that led to the difficulties you experienced with us. Corrective actions have already been put in place here so that this does not happen again. Please contact our Customer Relations Manager, Kelly Buffin, at 502-695-1500 as he would love to speak to personally with you regarding this matter.

September 06, 2019

Great experience purchasing highlander Jeremy and Dana were.grest to work with! I walked out with a new car that I love in under 3 hours. Can't beat that! More

by Rcarpe05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Stewart
Sep 09, 2019 -

Frankfort Toyota responded

Fantastic! That is wonderful to hear and thank you for choosing Frankfort Toyota. We appreciate your business.

September 06, 2019

Always fast and excellent service when having my vehicle ser I have bought 2 vehicles from Frankfort Toyota, and have recommended them to several family and friends!! Super friendly and knowledgeable staff, and More

by ShannonTrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Kaiser
Sep 09, 2019 -

Frankfort Toyota responded

Thank you so much for your business Shannon. It is always a pleasure to see you and please let us know anytime we can be of assistance.

September 05, 2019

Excellent customer service but Love night drop off/pickup. Service was great but techs left hood unlatched......thankfully caught it. I reported it .....dealership (Kelly???I More

by Happy Customer but ......
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

We certainly appreciate your business and apologize for the oversight of not securing the hood. Please feel free to stop by our service drive any time that is convenient for you for a free thorough inspection . Frankfort Toyota stands behind our work and wants to give you the peace of mind you deserve as one of our service customers.

Sep 17, 2019 -

Happy Customer but ...... responded

Thank you for your response.....which is very fair and appreciated. Your action was prompt and demonstrates customers are very important to you. This is why we continue to use your dealership! You make things right!

September 05, 2019

Synthetic Oil change Called and made appt over phone, very polite and very helpful as was advised of coupons available on their website!!! Saved me $15 on oil change and t More

by Karay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name in the service Dept but she was the last desk on the right!
Sep 09, 2019 -

Frankfort Toyota responded

It was our pleasure, Thank you for choosing Frankfort Toyota for your servicing needs.

September 05, 2019

Great service. Quick turnaround. I have been servicing my Toyota’s at Frankfort Toyota for eleven years. You couldn’t get me to change! Great service. Wonderful staff. Nice facilit More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota appreciates that very much John. Thank you for your patronage over the years and please let us know whenever we can be of assistance.

September 05, 2019

Service experience With Beth as my advisor I had no doubt that I would have a good experience at Frankfort Toyota. She is an excellent representative for the dealership. More

by Steve B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

That she is Steve. Beth has been with us for many years in the Service department now and we are so fortunate to have her on our team. Thank you for your business sir.

September 05, 2019

Car Purchase Overall our experience was good. Our car salesman, Damian was very friendly and low pressure, which we appreciated very much. I would recommend this d More

by Gocubsgo!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Logan
Sep 09, 2019 -

Frankfort Toyota responded

Thank you for your business and recommendation. Although Damian is new to our team we expect great things from him.

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