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Fred Martin Nissan

Akron, OH

4.8
2,605 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,605 reviews

May 03, 2021

FRED MARTIN NISSAN SERVICE DEPARTMENT has been a amazing experience every time I have been there Very on point great team to take your Vehicle to More

by AYEAGER0213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2021

Elliot Flores was helpful and courteous .I was pleased with the way I was treated. I am very happy with the truck I purchased. The service department was friendly and very helpful. More

by MARC776
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Murgatroyd, Elliott Bello-Flores, Richard Luklan
May 03, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2021

$3000 wiring harness job. Rodent chewed 4 wires under car on frame. Car wouldn’t run correctly. Harness on back order indefinitely. I used to be an ASE tech so I suggested a few solutions to the servi More

by Tpd17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Fred Martin Nissan responded

Hello- Yes, the wire harness was on backorder and you were provided an estimated delivery date. The part came in early, and Amy communicated with you via text throughout the month. A temporary fix was offered, but your insurance company would not cover the cost and you elected not to pay out of pocket. You were provided a no charge rental. As for the tail light not being plugged in, that was an oversight which we would have corrected quickly, but you had the expertise to do it on your own. Any all caps reply was made in error, and for that she apologizes. Our texting system goes through desktop computer, and most of our other Service computer programs require all caps to use (odd we know!) so this sometimes happens. Thanks for your comments.

May 04, 2021 -

Tpd17 responded

I was never informed about insurance not covering a temporary fix. I was never offered to pay for a temp fix out of pocket. I was not provided a free rental car, my insurance paid for it. Yes I fixed the oversight on my own. However, a response to the issue was certainly warranted. I received none, not an apology, nothing. Funny how the only message I received in all CAPS was one in which she sounded frustrated. And I didn’t mention it before, but the $1700.00 harness you charged my insurance company for, I could have purchased online from a Nissan dealer for $416.00.

May 05, 2021 -

Fred Martin Nissan responded

We can see here that mistakes were made on the part of your Service Advisor, mostly communication based. she and management have reviewed this case together. As for as the free rental, yes it was part if insurance coverage. Our repair included parts and labor as well. If you would like to discuss your issues further please contact Denise Law, Service Manager. Thank you.

May 01, 2021

The Fred Martin Nissan dealership presented a friendly, congenial atmosphere. The staff seemed to honestly care about the customer. The variety of options that were added a no charge were a bonus. More

by CHUCKUTTEBACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Kimevski, Brandon Murgatroyd, Richard Luklan
May 03, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2021

The dealership and staff did a wonderful job of making sure that the dealership was clean and everybody was practicing safe distancing. We had the car serviced and new brakes installed. Everything was don More

by jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson, Tony Sinclair
May 03, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review!

April 30, 2021

Our salesman, Josh, was informative and knowledgeable with a non-aggressive attitude that made us feel comfortable. He represented a dealership that had customer satisfaction at the heart of its mission More

by LFFPRAYER2001
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Richard Luklan
May 02, 2021 -

Fred Martin Nissan responded

Hello, we're happy you found Josh to be so supportive during your experience here at Fred Martin Nissan, Llc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2021

I’ve been a customer over last 6 years. and this was my second purchase, Nissan Rouge 2021. Great place, neat and tidy and excellent customer service. More

by ARABIND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Fred Martin Nissan responded

Congratulations on your new Rogue! We value your business, and look forward to your next visit! Take care!

April 30, 2021

Couldnt be more pleased with the efficiency and professionalism LOU our sales rep. My wife and I are repeat customers because of the ease of making vehicle decisions at Fred Martin Nissan. Never ha More

by DNIKIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wills-Moore, Lou Kimevski, Brandon Murgatroyd, Richard Luklan
May 02, 2021 -

Fred Martin Nissan responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive sales experience at Fred Martin Nissan, Llc. Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2021

Service appointment handled on schedule and although they were obviously having a busy day, completed when promised. I was kept informed of the progress and got detailed information about needed or soon ne More

by Stowbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2021

Speedy and friendly service at a great price. The only bad thing is I have to write a short essay every time they ask for a survey. More

by ADAMWAMSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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