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Fred Martin Nissan

Akron, OH

4.8
2,471 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,471 reviews

March 03, 2021

. salesman Josh went beyond the Call of Duty to help me I appreciate that very much and also appreciate Brian deliver in the car good job guys More

by DELANEY007.KD.KD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

Delaney007.kd.kd, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we appreciate your shout-out to Josh and Brian. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Have a wonderful day!

March 02, 2021

Great service job well done explained things in manner of which I could understand. Let me know about upkeep as far as maintenance that might need to be done More

by HARBARGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! If you have any further questions, please give us a call. We're always happy to help!

Mar 04, 2021 -

Fred Martin Nissan responded

We're happy to hear that you had a great service experience with us. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Have a nice day!

March 02, 2021

Patrick always takes care of my service needs on our vehicle. Everyone is friendly and easy to talk with about what’s needed with our vehicle. We recommend the dealership to everyone and superstore also More

by N/a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
Mar 04, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we are glad to hear Patrick takes such great care of you and your vehicle. Your recommendation means so much to us and we're proud to have earned it. We hope to see you again, and have a great day!

March 02, 2021

Check engine light, told 1400 dollars to fix,not covered w/warranty, found chevy bulletin covering my repair from Chevy. Glad I researched it myself More

by LOMBARDO7644
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

Hi Lombarko76444, we are sorry your experience was not very positive and have forwarded your review to management for review. It looks like the warranty that your vehicle is under did not cover the suggested repair as informed, however it does look like Chevy may have had a special program to assist you in that that specific repair. We apologize for the misunderstanding, but were only advising on what was known at the time. If you have any questions our team is here to help, you may give us a call at (330) 734-3913. Thank you!

March 02, 2021

The service department did a good job as usual. The easy of appointment scheduling is a bonus. Wish there was a loaner offer so that you didn’t have to wait an hour and a half in the lobby. More

by APAONESSA1121
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star review and your business!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we appreciate your shout-out to our service team! If there is anything else we can do for you, please don't hesitate to reach out to us. Have a fantastic day!

March 02, 2021

FMN always provides me with the best support and maintenance. Pat was my point of contact. His knowledge and professionalism is unmatched. Thank you FMN More

by J.Flecha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Mar 04, 2021 -

Fred Martin Nissan responded

Thank you for the kind words and the 5-Star Review!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we are glad to hear Pat and the team took such great care of you. We are always more than happy to assist you if you need anything else. Have a fantastic day!

March 02, 2021

They always listen to my concerns and address them. They provide fast and knowledgeable service every time. I have always had a pleasant experience at this dealership. More

by Alwayskat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

We are always happy to be of assistance! Thank you for continuing to stop in at Fred Martin Nissan and for your 5-Star Review!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, thank you for your kind words about our dealership and staff! If there is anything else we can do for you, please don't hesitate to reach out to us. Have a fantastic day!

March 02, 2021

I only buy from this dealership as they know what they are doing. Thanks for being so friendly, customer service like this isn't easy to find. More

by slangenek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Moore, Brandon Murgatroyd
Mar 04, 2021 -

Fred Martin Nissan responded

Thank you for the kind words and your review! We are always happy to be of great service. If you have any further questions, please give us a call. We're always happy to help!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we appreciate the praise for our team! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. We're always happy to help! Have a wonderful day!

March 01, 2021

The days kept changing on when my car would be done. The employee we picked the car up from was very rude. My breaks are grinding after service, like they didn’t clean them off. More

by sarahr330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Fred Martin Nissan responded

Hi sarahr330, we are sorry to hear your experience here was not a positive one. We did forward your review to management to look into the situation and it looks like they did inform you that everything should return to normal as informed, if not please contact our Service Manager Denise Law at (330) 734-3913 for additional details and assistance. Thank you.

March 01, 2021

I’ve been a FM customer for 10+ years. I’ve worked with Holly on every single car I purchased from FM. Holly went above and beyond for me as I was coming from out of town. Everything went smoothly as expec More

by SETHJCBSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
Mar 03, 2021 -

Fred Martin Nissan responded

Sethjcbsn, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan. If you have any further questions, please give us a call. We're always happy to help!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Take care!

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