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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

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March 30, 2022

Love this dealship! !very wonderful staff. Would recommend you to anyone. Can’t say enough nice about all of you!! ESP. BEN!! More

by NANCY_S44224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Fred Martin Nissan responded

We appreciate your business, Nancy, and our team looks forward to serving you again soon!

March 30, 2022

Amy was so helpful and knowledgeable about my car. Everyone was very nice and the department was impeccably clean !! I will definitely be an ongoing customer. More

by MARLAFOWLER06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Fred Martin Nissan responded

Thanks, Marla, for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

March 30, 2022

Service is great. I Have taken my car to this dealership for many years now More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Vicki Kuhns
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Mar 31, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

March 30, 2022

I've been a customer of this dealership for over 10 years! Don't know of any other place that has as good service as it!! Also the staff are so efficient and friendly as Fred Martin Nissan. Best deals More

by MELL0104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 29, 2022

The friendly staff is knowledgeable and always makes you feel right at home. I do not trust my car to anyone else. More

by WINGY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Mar 31, 2022 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

March 28, 2022

The sever ice was completed swiftly and at a price that was reasonable. I received a video presentation of needed repairs. More

by aabjr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

Mar 30, 2022 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2022

Richard was very kind. He always has a smile on his face when he greets me. More

by LECHAUNDAHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rich met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

Mar 30, 2022 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to Richard at Fred Martin Nissan, Llc! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2022

This dealer was on time and did what they said they would do. They were very friendly. More

by CHAMPDOG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Fred Martin Nissan responded

Thank you so much for your excellent review! We are so glad that Amy and Rich had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Nissan. Please don't hesitate to reach out if you need anything else.

Mar 30, 2022 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2022

Clean and organized. Well run. Friendly staff. I had an oil change and didn’t get a big up sell experience. More

by DLM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly was great on my lease buyout
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Mar 28, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We are sorry to hear that you had less than a 5-star experience. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 or email fmcares@fmcars.com to provide us with more information on your experience. Thank you.

Mar 28, 2022 -

DLM responded

Thanks...not necessary. It wasn't a bad experience. Oil change prices can always be an area for improvement at a dealership service center. The complimentary car wash would have been appreciated if it had been dried off before hitting the road again in the cold. And why my written car status report indicating "yellow" for the air filter when it was replaced 3 days earlier leads me to believe it wasn't looked at and this is a standard entry by the technician. So, room for improvement.

Mar 29, 2022 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (330) 644-8888 so we can assist you further.

March 27, 2022

They are always ready to start the service on my car when I get there. The service work is done quickly and I am on my way. Richard, my service agent is always polite and very helpful. All of the service age More

by Mac Wilborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

Fred Martin Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

Mar 29, 2022 -

Fred Martin Nissan responded

Hi, we are so happy to read such a great review about Fred Martin Nissan, Llc! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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