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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,653 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,653 reviews

April 15, 2022

I will continue to use my salesman in the future since he has impeccable customer service skills More

by AUGUSTALEECC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2022 -

Fred Martin Superstore responded

Hi, and thank you for your continued business. Our goal as a team is to continue to provide a great experience for all our customers, even after the car buying process. Your review was forwarded to management to look into the situation, and it does look like our team is currently working with you to resolve your recent experience into a more worthy 5-Star one. We've never ran into an issue during the Auto Armor application process before, and do hope we can assist you the best we can. If you have any questions or concerns at all, do not hesitate to reach out to us for further assistance.

April 14, 2022

The staff was super friendly and attentive. They made sure I left happy. First time I had an experience like this at a dealership! I’ll definitely always come back and tell everyone about them! More

by TIFFANYMAPLE86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja
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Apr 17, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

April 12, 2022

Very good people, respectful, they are so friendly. they help me at any way they could to make me happy thanks to everyone. More

by BULI_ELE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joe, Joe Shean
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Apr 12, 2022 -

Fred Martin Superstore responded

Thank you for your very kind review. Joe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

April 11, 2022

Lisa was amazing! She made our car buying experience very enjoyable. I would definitely recommend her to friends and family! More

by DawnHaney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

Fred Martin Superstore responded

Dawn, Thank you so much for your excellent review! We are so glad that Lisa had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

April 10, 2022

I’ve gotten two cars now from FRED MARTIN and have been satisfied with both purchases. More

by MAD_DOG1120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave , Jeff Dowdall
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Apr 11, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

April 09, 2022

It was a good time being there thanks for all the fun and memories for us More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore, Jason! Congratulations on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

April 08, 2022

You had what I was looking for at a reasonable price and worked around our schedule. Thank you More

by EEADEH11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
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Apr 08, 2022 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

April 07, 2022

Best salesman I’ve ever encountered! Made the buying experience amazing! Recommend 10/10! No flaws! More

by Malikwickerham18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
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Apr 07, 2022 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

April 07, 2022

They always have a great selection of cars and try to do everything in a timely manne More

by keljm4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

April 07, 2022

Buying my Jeep Grand Cherokee was one of the best experiences I have ever had. It was simply even better than when I did shots of Rock n Rye with my Great Aunt Dorothy up in the mountains of P.A. dur More

by MCORCORAN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2022 -

Fred Martin Superstore responded

Congratulations on your new Jeep Grand Cherokee! It's fantastic to hear that both Daylor and Cody provided you with great customer service while assisting you with your new purchase! Thank you for taking the time to leave us this fabulous review. We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

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