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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,652 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,652 reviews

November 18, 2021

They were great!I love the drop shipping to any location They were great! I love the drop shipping to any location part since I live out of state More

by INVESTOR1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

November 17, 2021

Very professional and made the buying process easy and understandable. Worked well around our schedule. More

by zedekiahp10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

November 17, 2021

Great place to buy a used car. Felt like being in a new car dealership. More

by FRANKKOOL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bacon
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Nov 17, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

November 17, 2021

The waiting was ridiculous Should not take that long to buy a car. The wait to sign papers on top of all the other waiting???????? More

by KATONEILL8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexander Bahas
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Dec 04, 2021 -

Fred Martin Superstore responded

Thank you for your review. We're sorry about the long wait, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

November 17, 2021

Geoff is the BEST!! He didn't give up on me and got me into the car of my dreams More

by christymuller8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
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Nov 17, 2021 -

Fred Martin Superstore responded

Thank you, Christy, for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

November 17, 2021

Very nice and helpful I felt like I was with friends and family thank you guys More

by WALLACELC0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
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Nov 18, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Andrew was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

November 16, 2021

From order to delivery there was nothing but exceptional service. Jeff Dowdall was great. Received exactly what I wanted. Thank you all! More

by COOPJDBS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
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Nov 17, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

November 16, 2021

Ask for Lisa!! She was great to work with and practically placed me in our new vehicle! Easiest car buying experience I’ve been through in a long time. More

by Ccantor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Lisa could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

November 16, 2021

Everyone there was super friendly and so very helpful they definitely make car buying enjoyable More

by THECRUSHINRUSSIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
Report | Print
Nov 17, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

November 16, 2021

Chris immediately was very unfriendly, very rude and hostile and showed no respect at all More

by Sultan Tayeh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Bahas
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Nov 22, 2021 -

Fred Martin Superstore responded

Hi Sultan we are sorry to hear your recent experience with us was less than positive. We have forwarded your review to management to look into the situation. If you have any question or concerns regarding your visit you can give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit. Thank you.

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