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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,644 reviews

August 24, 2021

It was a great car leasing experience. I went in to review my end of lease and they showed me what my options were. I was able to use the information for this lease. More

by DARLEB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Chaboudy
Aug 24, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

August 24, 2021

Had a great experience here they took care of everything after having a poor experience at a different Dodge dealership these guys were great and got me a fair price on my car More

by SHRTCAKE6969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 23, 2021

It was a pleasant experience. There were a few inconsistencies when it came to there original agreement, but in the end it all worked out. More

by VRV918
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Fred Martin Superstore responded

We are happy we were able to assist you. Thank you for the 5-Star Review!

August 22, 2021

Mike worked hard to find us the perfect car that was in our budget. He very friendly and stayed within our price range. He didn't try to push us into something we didn't want More

by ralph24wv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Aug 22, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well with Mike and we hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

August 20, 2021

Amber was great! Very helpful and knowledgeable about anything you need to know. Helped me be able to drive off with my car that day and takes time to help and explain everything about your new car. Was More

by Tlauffer42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Amber and our team, and we look forward to working with you again. Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team

August 19, 2021

Amber was awesome. Very friendly and fast car buying experience by far the best I've had. I got a great car and couldn't be more pleased with the team at Fred Martin. More

by Charnettebartee215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gentile
Aug 20, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, Charnette. Your feedback and rating mean a lot to us. We're glad Amber was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

August 18, 2021

Mike Rutherford was outstanding! One of the best car buying experiences I’ve had. We chatted on the phone and got everything in order prior to arriving at the dealership. Most other dealerships never wa More

by ScotttyT1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Fred Martin Superstore responded

Thank you so much, Scotty, for your wonderful review! We are thrilled that Mike and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 18, 2021

Good experience friendly. Not real quick but I guess got the job done. Rhonda in the finance department was top notch. I would come back because of her. More

by RHILL044
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Terepka
Aug 18, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Rhonda to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

August 18, 2021

Rob Zabel is always great to work with, I never have any issues. He does his best to make sure I am taken care and the communication is great! That is why I keep coming back.. More

by VCARCIONE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rob here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

August 18, 2021

Everyone we dealt with was very helpful and tuned in to our needs and wants. I would recommend family and friends to shop and buy here More

by REBECCAMILLER753
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Bittinger
Aug 18, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts, Rebecca, about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

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