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Fred Martin Superstore

Barberton, OH

4.7
2,646 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,646 reviews

July 16, 2021

a day agoNEWGreat service. Extremely thorough. Shuttle a day agoNEW Great service. Extremely thorough. Shuttle service and complimentary car wash across street adds to overall experience. Matthew did a More

by JKOTANIDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Gorbe
Jul 18, 2021 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 16, 2021

I have been a customer of Fred Martin for the past year and had great service, knowledgeable staff, super friendly, and never a a long wait. More

by MDaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 16, 2021

It's a great dealership. Super friendly people and great service!!!! Was very pleased and would recommend them to anyone!! Very quick service and great staff!!!! More

by randyrhodes2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Fred Martin Superstore responded

Thank you, Randy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 15, 2021

Great personal service. Geoff made the whole used car buying a great experience. Would highly recommend. Will be a returning customer again in the future More

by SJONES1599
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Chewing
Jul 15, 2021 -

Fred Martin Superstore responded

We are very happy Geoff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 15, 2021

I would not recommend this dealership and don’t plan to use them again. While our sales person was a very nice individual, he did not explain that he added a $1500 protection to the deal. I should have b More

by LAURAP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Zabel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Fred Martin Superstore responded

Thank you for your review, Laura. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message with your contact information so that I can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

July 14, 2021

I liked the fact that there was a large selection of low mileage cars to choose from. Amber was good to deal with both online and in person ! More

by DMATTHES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Amber, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

July 13, 2021

We are so thankful Mike was able to step in and assist us. He was kind, transparent and our conversations felt more like one with an old friend then a pushy sales person. Highly recommend Mike. More

by Hburns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Jul 14, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words for Mike and our team, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

July 12, 2021

Mike and his manager were amazing and did whatever they could to make sure we were pleased with our purchase! Absolutely great service for sure! More

by Rachael.stork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Fred Martin Superstore responded

Rachael, Thank you for your business and this review. We're happy to hear Michael and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 12, 2021

Great job very easy happy with my purchase thanks for the easy experience . I would recommend my friends and family to purchase at Fred Martin thanks More

by Aplouse123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

July 12, 2021

I had an overall great experience while getting a new lease for my 2021 compass. It was quick and almost painless. My payment of course could have been less...lol More

by DJCOUTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Patrone
Jul 12, 2021 -

Fred Martin Superstore responded

It's great to hear that our team was able to assist you with your new lease. Our goal is to make sure everyone who walks through the door leaves happy. Thanks you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

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