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Fred Martin Superstore

Barberton, OH

4.7
2,652 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,652 reviews

May 18, 2021

First time dealing with Fred Martin.. Mike was awesome to work very friendly and worked around our schedule .. No issues at all .. Highly recommend would buy from again. More

by Ryan F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
May 19, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Ryan, you enjoyed your experience with Mike, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

May 19, 2021 -

Fred Martin Superstore responded

Hi Ryan, we're happy you found our staff to be so supportive during your experience here at Fred Martin Superstore. Thanks for the recommendation, and have an amazing day!

May 18, 2021

I would like to say Amber Williams is amazing and went above and beyond to make sure I found the car I was wanting and would fit my needs and that’s what she did. I have told everyone where to go and how More

by Amberblackburn8989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear that Amber was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

May 17, 2021

Jeff is a true professional and he made the process a breeze! Super knowledgeable, helpful and fast! Jeff was great to work with! Highly recommend! More

by JOSHUALEESER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
May 17, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well with Jeff. We hope you enjoy your new vehicle, Joshua. We truly appreciate your fantastic, five-star feedback! Thank you - Fred Martin Superstore Team

May 16, 2021

Very layed back sales team. Rob Zabels a really stand up guy. Found the car, the color we wanted. Went over and above to help us out. More

by Oldschoolmotorhead
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Rob was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

May 15, 2021

First time there and a great experience! Everyone was so quick and very friendly as well. Definitely will go back again and recommend to anyone. More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021 -

Fred Martin Superstore responded

Hi Amanda, thank you so much for your positive comments about Fred Martin Superstore! Thanks again for the recommendation, and have an amazing day!

May 14, 2021

Honda wasnt serviced before sale like they said it would be. Website says buy a used car get oil changes and a tablet. We have yet to receive either. Contacted many times and got ghosted by salesman. Friend More

by kris7goodwill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Antonace
May 17, 2021 -

Fred Martin Superstore responded

Hi kris7goodwill, we are sorry to hear you had a negative experience, and have forwarded your review to management. Unfortunately we are unable to find details of your visit in our records under your DealerRater username. If you could please give our Sales Manager Brett Smith a call at 330-753-4444 or email us at fmcares@fmcars.com with details of your visit as well as contact details. Our team would like to look into the situation further to see what may have happened. Thank you.

May 13, 2021

Very great and convenient service. Everyone was kind and friendly. Great environment! I am very pleased with everything I did and received today. Thank you More

by Lakara8590
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry
May 13, 2021 -

Fred Martin Superstore responded

Thanks so much for your wonderful review, Lakara! We are thrilled that we had the opportunity to provide you with a great vehicle & deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 13, 2021 -

Fred Martin Superstore responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 13, 2021

It was a nice and clean spot. The service I received was great. Everything was explained to me. He was patient with me and answered every question I had. More

by Jewbe14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Fred Martin Superstore responded

Thank you so much for your review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and please don't hesitate to reach out if you need anything else! Thank you - Fred Martin Superstore Team

May 13, 2021 -

Fred Martin Superstore responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 13, 2021

I have bought the last 4 cars from you and they have been great.the sales people have been awesome everything went smooth. Thank you. More

by TOMSCOUPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loni, Scott Sanders
May 13, 2021 -

Fred Martin Superstore responded

Thank you for your kind review, Tom! We strive to make sure that all of our customers leave happy, so we're thrilled that we continue to meet your vehicle needs. We truly appreciate your loyal business and are here for you anytime! Thank you - Fred Martin Superstore Team

May 13, 2021

The men who serviced my oil change on Thursday April 29th 2021 were AWESOME 10's across the board. Yhese men were not at the actual dealership More

by FOXXYDIVALSW
Customer Service
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 14, 2021 -

Fred Martin Superstore responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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