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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

January 17, 2024

Very friendly and helpful and respectful dealership excellent service and customer care great service department and very clean establishment More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Head of Sales 5 Stars, John Bruss
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Jan 18, 2024 -

Fred Martin Superstore responded

Thank you so much for choosing our team and for leaving us a 5-star review, Bill! We look forward to seeing you again!

January 15, 2024

Great service and quality of work thank you Taylor and entire team. Much appreciated. Thanks More

by brocksteere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
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Jan 15, 2024 -

Fred Martin Superstore responded

Thank you for the kind words and for choosing us! We look forward to seeing you again!

January 15, 2024

This dealership pays attention to detail. The customer is always right….not something you see much of anymore. More

by kurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared over at Speedy
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Jan 16, 2024 -

Fred Martin Superstore responded

We're happy to hear that our team could listen and get you set up the way you wanted! Thank you so much for your business and for choosing our team, Kurtis! We look forward to seeing you again!

January 14, 2024

Knowledgeable, professional and experienced staff that will go the extra mile for you to assure you are satisfied. More

by Kmannion50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Crawford
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Jan 15, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for the high review and for choosing our team! We hope to make your next visit even better!

January 13, 2024

Had been dealing with all my ecodiesel issues and they were fair with bills for labor, loaner, and pushed everything through warranty without issues. Now if Jeep/vm could have keep up with replacement ec More

by ATStill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan and Taylor were helpful and efficient.
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Jan 15, 2024 -

Fred Martin Superstore responded

We're happy to hear that our team was able to get you fixed up! Thank you so much for your kind words about our team and for your business. Please reach out if there is anything else that we can help with. Thank you again!

January 13, 2024

A good no nonsense dealer. Fast efficient and didn’t waste my time. I would go there again More

by Riberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
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Jan 15, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for the 5-stars and for choosing our team! Congratulations on your new Jeep and we look forward to seeing you again!

January 13, 2024

Disappointed in their service department. I had an appointment they only did a service check and it took all day. More

by hrspurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
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Jan 15, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. Without a name, it is difficult for us to look into this. When you can, please email us at fmcares@fmcars.com with your contact information and let us know what went wrong. We thank you for bringing this to our attention.

Jan 15, 2024 -

hrspurrier responded

I came in for a dash light. I found I needed two batteries. Along with your overprice batteries your sales person tried to sell me tires and brakes. It took all day. I am highly disappointed in your dealership. I will not use you again.

January 12, 2024

Excellent service, Richard Bacon was a great salesman and got me to a great price I could afford! Recommend him to anyone buying a car from this dealer! More

by jaymatthew356
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Financing lady, can’t remember her name. She was 5 star excellent!, Richard Bacon
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Jan 12, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words about Richard and for choosing our team! Please let us know if there is anything else we can help with. Thank you again and congratulations on your purchase!

January 09, 2024

Always excellent service. Big bonus- for oil changes, there is NEVER any residual oil on garage floor. Always friendly and courteous. More

by Mde711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Fred Martin Superstore responded

Thank you for your business and for leaving us 5-stars! We look forward to seeing you again!

January 09, 2024

Always have had a good experience at Fred Martin, and they treat you like family. Thule y try to make sure you know they care. More

by mtrodden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Dykes
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Jan 10, 2024 -

Fred Martin Superstore responded

Thank you for your kind words and for shopping with us! We're happy to have been able to help! Thank you again and congratulations on your purchase!

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