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Fred Martin Superstore

Barberton, OH

4.7
2,652 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,652 reviews

March 06, 2023

Great customer service! Cars are very clean! This is my second car purchase from Fred Martin. More

by TomH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Boughton
Mar 07, 2023 -

Fred Martin Superstore responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

March 06, 2023

We trust them. And we think that they are honest and we will always keep shopping there. More

by dottiemetcalf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Fred Martin Superstore responded

Thank you, Dottie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

March 06, 2023

Awesome experiance. MIke was very helpful and patient. He answered all my questions and stayed in communication throughout the purchase process. Thanks to Mike R. And More

by DSHAW8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Dave, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

March 04, 2023

Best customer service I’ve ever had and they really cared about my opinions. They didn’t give me the run around and did everything they could for me. I highly recommend! More

by DavanteDotson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Boughton
Mar 05, 2023 -

Fred Martin Superstore responded

Davante, Thanks for sharing your thoughts about your experience with Fred Martin Superstore. Joe and our team appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

March 03, 2023

Daylor Neal was very helpful. He made the process smooth and easy. I would recommend this dealership. More

by JJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Fred Martin Superstore responded

Thank you, JJ! Daylor and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

March 03, 2023

Rob was such an awesome person to work with. I came in, years after our last encounter, with a less than ideal situation. Rob went above and behind for me, made sure I got something I was happy More

by samleh13
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rizzotto
Mar 03, 2023 -

Fred Martin Superstore responded

We are very happy to hear Rob provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

March 03, 2023

Salesman Rob Zabel was awesome. Referred family and friends to go to him for their car needs. Up front and honest and worked hard to get what we wanted. More

by Sally_kalnasy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Fred Martin Superstore responded

Sally, Thanks for sharing about your experience working with Rob here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

March 02, 2023

calton did an awesome job but after buying vehicle seems like deal was over got only one key to vehicle called service manager cause wheel is knocking and no call back More

by ALBANYDIATORRES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Colton Terepka, Caleb Humphrey
Mar 05, 2023 -

Fred Martin Superstore responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

March 02, 2023

Rob Zabel has helped us with 5 cars in the last 15 years, he has listened to our needs and found us just what we wanted. He is by far the best car salesman we have ever worked with. Gregg & Sherri Brown More

by Gbrown14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Fred Martin Superstore responded

Rob is definitely one of the best! Thank you so much for taking the time to give us 5-stars and for giving Rob a glowing recommendation. We appreciate your business! Congratulations on your new Jeep!

March 02, 2023

They were very friendly and took the time to find what I wanted. I would recommend the my sales person to others More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

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